Customer Service Advisor

. Greet customers promptly and provide friendly, competent customer service.

Posted 10/15/2026full-timeSalina • Kansas • United StatesMid-LevelSenior💰 $16 - $25 per hourWebsite

Key responsibilities & impact

Greet customers promptly and provide friendly, competent customer service.
Coordinate the service center’s scheduling and workflow.
Create estimates and work orders, finalize payments, follow cash-handling policies, order and collect parts for jobs.
Answer customer questions about service outcomes and consult with Technicians as needed.
Understand marketing and sales strategies to finalize transactions.
Consult with Technicians about needed repairs and communicate repair needs with customers.
Increase knowledge of products and services to understand industry needs.
Communicate customer needs to Technicians and Technician needs to customers.
Keep customer-facing items clean, stocked, and up to date.
Receive merchandise, stock products, and update pricing for showroom products.
Maintain understanding of the Boss Shop Warranty process.
Assign work to Technicians within company guidelines.
Follow company safety policies and procedures.
Report for scheduled work in a timely manner.
Assist with other duties as assigned.

What you’ll need

Retail or guest service experience preferred.
Valid Driver’s license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. – IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Occasionally lift and/or move up to 50 lbs.; frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, balance, stoop, kneel, crouch or crawl.

Comp & perks