Bosselman Enterprises

IT Support

• Support and maintain in-house computer systems, desktops, POS, and peripherals
• Install, diagnose, repair, maintain, and upgrade hardware and equipment
• Troubleshoot problem areas accurately and in a timely manner
• Provide end-user training and assistance
• Own assigned problems through final resolution
• Install, configure, test, maintain, monitor, and troubleshoot workstation hardware, networked peripheral devices, and networking hardware and software
• Ensure confidentiality and security of individual and company information
• Log activity in the IT ticketing system, track and close assigned tickets, and document hardware failures, repairs, installations, and removals
• Support new computer projects, hardware installations, lifecycle management, and implementation of new stores
• Research computer products and evaluate and recommend hardware for purchase
• Identify and deliver required PC service levels with end users
• Train and support end users and staff on computer operation
• Perform on-site analysis, diagnosis, and resolution of complex PC problems, implementing corrective hardware solutions and arranging off-site repair as needed
• Respond to incoming calls, pages, and emails regarding IT problems
• Maintain an inventory of IT-related assets with the Help Desk Manager
• Monitor and test PC performance and provide statistics and reports
• Construct, install, and test customized configurations across platforms and operating systems
• Liaise with third-party support and PC equipment vendors
• Comply with IT and company policies, maintain confidentiality, enforce software and hardware standards, and develop and maintain policies and procedures
• Perform other duties as assigned
• No supervisory responsibilities

Helpdesk Technician

Sales

• Serve customers in a professional, quick and courteous manner
• Arrive in a clean and proper uniform and maintain a neat appearance
• Greet customers and operate the POS system
• Make change properly and use credit card equipment
• Open and close shifts, including completing paperwork
• Process sales quickly and accurately
• Stock and price items correctly
• Read and follow directions
• Check in vendor deliveries and assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep the store clean inside and outside
• Recognize problems and report them to management
• Handle and store food products in compliance with food handling guidelines
• Follow cooking procedures and temperature-holding requirements
• Store, rotate, code-date, and temperature-test food products
• Provide friendly and competent customer service
• Maintain timely and consistent attendance
• Assist with other duties as assigned
• No supervisory responsibilities

Sales Associate – Pump & Pantry

Customer Support

• Serve customers in a professional, quick and courteous manner
• Arrive in a clean and proper uniform and maintain a clean, neat appearance
• Greet customers and use all functions of the POS system
• Make change properly and use credit card equipment
• Open and close shifts, including completing paperwork
• Process all sales quickly and accurately
• Ensure items are stocked and priced correctly
• Check in vendor deliveries and assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep the store neat and clean inside and outside
• Recognize problems and report them to management
• Handle, cook, store, rotate, code-date and temperature-test food products according to food safety guidelines
• Provide friendly and competent customer service
• Report to work on time with regular and consistent attendance
• Assist with other duties as assigned
• This job has no supervisory responsibilities

Sales Associate – Customer Service

Manager

• Oversee the total operation of the assigned Pump & Pantry location
• Hire, discipline, and terminate personnel with District Manager and Corporate Human Resources involvement
• Maintain labor within budget and post schedules two weeks in advance
• Oversee expenses and profitability, including reviewing monthly P&L statements
• Ensure documentation is complete, accurate, and submitted on time
• Open and close shifts and complete required paperwork
• Ensure customer needs are met according to company service standards
• Supervise cash control and bank deposits
• Resolve customer, personnel, and equipment issues
• Maintain store cleanliness, organization, and equipment
• Ensure accurate ordering, stocking, and pricing of products
• Implement and reinforce company training programs
• Supervise and train personnel, including food handling and product standards
• Ensure proper food storage, dating, and temperature control
• Ensure adequate staffing for all shifts
• Complete performance and wage reviews
• Enforce uniform, appearance, company policy, and procedure standards
• Report key operational issues to upper management
• Maintain operational records and a safe, healthy workplace
• Conduct team meetings and attend management and training meetings
• Operate QSRs when the store has a quick-service restaurant unit
• Perform additional market-specific duties such as managing higher-volume locations, enhanced merchandising or food service, complex staffing, expanded offerings, additional vendors, and support for other locations
• Directly supervise employees at the location
• Assist with other assigned duties

General Manager – Pump & Pantry

• Serve customers in a professional, quick and courteous manner
• Arrive in a clean and proper uniform with a clean and neat appearance
• Greet customers and use all functions of the POS system
• Make change properly and use credit card equipment
• Open and close shifts, including completing paperwork
• Process all sales quickly and accurately
• Ensure items are stocked and correctly priced
• Check in vendor deliveries and assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep the store neat and clean inside and outside
• Recognize problems and report them to management
• Handle, cook, store, rotate, code-date and temperature-test food products according to food safety guidelines
• Provide friendly and competent customer service
• Report for scheduled work on time with regular and consistent attendance
• Assist with other duties as assigned
• No supervisory responsibilities

• Serve customers in a professional, quick and courteous manner
• Arrive in a clean and proper uniform with a clean and neat appearance
• Greet customers and operate the POS system
• Make change properly and use credit card equipment
• Open and close shifts, including completing paperwork
• Process all sales quickly and accurately
• Stock and correctly price items
• Check in vendor deliveries and assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep the store clean and neat inside and outside
• Recognize problems and report them to management
• Handle and store food products in compliance with food handling guidelines
• Follow cooking procedures and temperature-holding requirements
• Store, rotate, code-date, and maintain proper temperatures for food products
• Test food temperatures for safety and quality control
• Provide friendly and competent customer service
• Maintain timely and consistent attendance
• Assist with other assigned duties
• No supervisory responsibilities

Technician

• Complete assigned training programs, evaluations, and e-learning within designated timeframes
• Perform preventative maintenance services, including oil changes, lubrication, and filter replacement
• Grease trucks and trailers
• Perform tire repair, replacement, and related services
• Conduct CSA inspections and emergency road service calls
• Perform basic electrical diagnosis and repairs, including lighting, wiring, and 7-way replacements
• Perform minor trailer maintenance and body repairs
• Conduct basic air system repairs, including airline replacement, fittings, glad hands, and splices
• Perform battery testing and replacement
• Maintain cleanliness and organization of the shop and work areas
• Ensure tools, equipment, and service vehicles are clean, functional, and properly maintained
• Properly store parts, tires, and supplies
• Accurately complete work orders, including labor, parts, and customer information
• Ensure total customer satisfaction and uphold company integrity
• Follow company safety policies and procedures
• Complete OSHA Skills Demonstration and required safety training
• Maintain current LMS training requirements
• Provide friendly, professional, and competent customer service
• Report to work as scheduled and on time
• Perform other duties as assigned

Shop Technician – Entry Level

• Greet customers promptly and provide friendly, competent customer service
• Coordinate the service center’s scheduling and workflow
• Write service orders, create estimates and work orders, finalize payments, follow cash-handling policies, order parts, and collect payment for jobs
• Answer customer questions about service outcomes and consult with Technicians as needed
• Apply marketing and sales strategies to finalize transactions
• Consult with Technicians about needed repairs and communicate repair needs to customers
• Increase knowledge of products and services to understand industry needs
• Communicate customer needs to Technicians and relay technician information to customers
• Keep customer-facing items clean, stocked, and up to date
• Receive merchandise, stock showroom products, and update pricing
• Maintain understanding of the Boss Shop Warranty process
• Assign work to technicians within company guidelines
• Follow company safety policies and procedures
• Report to work promptly when scheduled
• Assist with other duties as assigned

Customer Service – Service Advisor

• Perform mechanical repairs in a timely and professional manner
• Perform preventive maintenance services, tire services, and emergency roadside service calls
• Conduct DOT inspections and ensure compliance with applicable regulations
• Perform service calls, including night and on-call assignments
• Use J-Pro, FleetCross, and OE software to diagnose and repair vehicle systems
• Complete work orders accurately, documenting labor, parts, and warranty information
• Perform intermediate to advanced engine, emissions, drivetrain, wheel-end, air system, air brake, steering, suspension, electrical, and HVAC diagnostics and repairs
• Maintain cleanliness and organization of the shop, tools, and equipment
• Ensure tools, jacks, and service vehicles are safe and properly maintained
• Complete LMS training requirements and OSHA Skills Demonstrations
• Provide friendly, professional, and competent customer service
• Follow company safety policies, procedures, and OSHA requirements
• Assist with other assigned duties
• Advanced-level technicians may mentor shop personnel and serve as subject matter experts

Shop Technician

• Serve customers in a professional, quick and courteous manner
• Arrive in a clean and proper uniform with a neat appearance
• Greet customers and operate the POS system
• Make change properly and use credit card equipment
• Open and close shifts, including completing paperwork
• Process all sales quickly and accurately
• Stock and price items correctly
• Check in vendor deliveries and assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep the store neat and clean inside and outside
• Recognize problems and report them to management
• Handle and store food products in compliance with food handling guidelines
• Follow cooking procedures and proper food holding temperatures
• Store, rotate, and code-date food products
• Test food temperatures for safety and quality control
• Provide friendly and competent customer service
• Maintain timely and consistent attendance
• Assist with other duties as assigned

• Provide ownership of assigned problems through final resolution
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware and software
• Ensure confidentiality and security of individual and company information
• Log activity in the IT ticketing system and track and close assigned tickets
• Document hardware failures, repairs, installations, and removals
• Support new computer projects, hardware installations, life-cycle management, and new-store implementations
• Research, evaluate, and recommend computer hardware products for procurement
• Identify and deliver required PC service levels with end users
• Train and support end users and staff on computer operation
• Perform on-site analysis, diagnosis, and resolution of complex PC problems
• Recommend and implement corrective hardware solutions, including off-site repair as needed
• Respond to incoming calls, pages, and emails regarding IT problems
• Maintain an inventory of IT-related assets with the Help Desk Manager
• Monitor and test PC performance and provide statistics and reports
• Construct, install, and test customized configurations across platforms and operating systems
• Liaise with third-party support and PC equipment vendors
• Comply with IT and company policies
• Maintain confidentiality of information and data
• Enforce software and hardware standards
• Develop, implement, and maintain policies and procedures
• Perform other duties as assigned

• Support the overall operation of assigned Pump & Pantry locations
• Oversee daily store operations in the absence of the General Manager or 1st Assistant Manager
• Ensure company standards are consistently met through direct involvement and supervision of team members
• Complete and submit required paperwork accurately and on time
• Open and close shifts and complete required documentation
• Ensure customer needs are met and customer service policies are followed
• Supervise cash handling procedures, control, and bank deposits
• Assist with food preparation, handling, storage, safety, labeling, code dating, hold times, and temperature controls
• Resolve customer, personnel, and mechanical issues
• Maintain store cleanliness, organization, safety, and appearance
• Assist with inventory control, ordering, and merchandise pricing
• Support company training programs and train store personnel
• Ensure shifts are adequately covered and personnel maintain proper uniforms and appearance
• Implement and enforce company policies and procedures
• Report maintenance, customer, and personnel problems to upper management
• Maintain records related to merchandise, personnel, and fuel
• Promote a safe and healthy work environment
• Attend management and training sessions as required
• Provide friendly and competent customer service
• Directly supervise 4 to 16 employees in each assigned Pump & Pantry
• Perform other duties as assigned

2nd Assistant Manager – Pump & Pantry

• Serve customers in a professional, quick and courteous manner
• Arrive in a clean and proper uniform with a clean and neat appearance
• Greet customers and operate all functions of the POS system
• Make change properly and use credit card equipment
• Open and close shifts, including completing paperwork
• Process all sales quickly and accurately
• Stock and price items correctly
• Read and follow directions
• Check in vendor deliveries and assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep the store neat and clean inside and outside
• Recognize problems and report them to management
• Handle all aspects of food operations and product handling/storage
• Follow food handling, cooking, temperature-holding, storage, rotation, and code-dating procedures
• Test food temperatures to ensure food safety and quality control
• Provide friendly and competent customer service
• Report for scheduled work in a timely manner with regular and consistent attendance
• Assist with other duties as assigned
• No supervisory responsibilities

• Support the overall operation of assigned Pump & Pantry locations
• Oversee daily store operations in the absence of the General Manager or 1st Assistant Manager
• Ensure company standards are consistently met through direct involvement and supervision of team members
• Complete and submit required paperwork accurately and on time
• Open and close shifts and complete required documentation
• Ensure customer needs are met and customer service policies are followed
• Supervise cash handling procedures, control, and bank deposits
• Assist with food preparation, storage, safety procedures, labeling, code dating, hold times, and temperature controls
• Resolve customer, personnel, and mechanical issues
• Maintain store cleanliness, organization, safety, and appearance
• Assist with inventory control, ordering, and merchandise pricing
• Support company training programs and train store personnel
• Ensure shifts are adequately covered and personnel maintain proper uniforms and appearance
• Implement and enforce company policies and procedures
• Report maintenance, customer, and personnel problems to upper management
• Maintain records related to merchandise, personnel, and fuel
• Promote a safe and healthy work environment
• Attend management and training sessions as required
• Provide friendly and competent customer service
• Directly supervise 4 to 16 employees in each assigned Pump & Pantry
• Perform other duties as assigned

• Manage the overall day-to-day operation and business at the location
• Manage hiring, scheduling, training, and performance of Team Members
• Ensure safety procedures and OSHA policies are followed
• Manage financial performance and maintain the profit and loss statement
• Oversee interviewing, candidate sourcing, selection, offers, drug screening, and onboarding
• Complete performance evaluations and conduct daily safety meetings
• Coach employees, issue corrective action, and approve payroll
• Ensure proper employee training and procedural compliance
• Maintain shop and sales floor cleanliness
• Achieve budgeted goals and maintain a profitable business unit
• Manage product and equipment inventories and complete weekly inventory counts
• Complete daily tire counts and ensure equipment is maintained
• Reconcile invoices daily and review work orders and service tickets
• Resolve customer, personnel, and mechanical problems
• Prepare weekly shop schedules while controlling overtime and labor costs
• Conduct monthly shop training meetings and communicate promotions and policy changes
• Evaluate and communicate return job problems to the Corporate office
• Update national accounts weekly
• Ensure procedure manuals are available to employees
• Work alongside Team Members on shop and sales floors
• Stay current on LMS training and ensure assigned Team Member training is completed
• Provide friendly and competent customer service
• Directly supervise 5 or more employees
• Assist with other assigned duties