Customer Service – Service Advisor

. Greet customers promptly and provide friendly, competent customer service .

Posted 9/25/2026full-timeWeatherford • Texas • United StatesMid-LevelSenior💰 $16 - $25 per hourWebsite

Key responsibilities & impact

Greet customers promptly and provide friendly, competent customer service
Coordinate the service center’s scheduling and workflow
Write service orders, create estimates and work orders, finalize payments, follow cash-handling policies, order parts, and collect payment for jobs
Answer customer questions about service outcomes and consult with Technicians as needed
Apply marketing and sales strategies to finalize transactions
Consult with Technicians about needed repairs and communicate repair needs to customers
Increase knowledge of products and services to understand industry needs
Communicate customer needs to Technicians and relay technician information to customers
Keep customer-facing items clean, stocked, and up to date
Receive merchandise, stock showroom products, and update pricing
Maintain understanding of the Boss Shop Warranty process
Assign work to technicians within company guidelines
Follow company safety policies and procedures
Report to work promptly when scheduled
Assist with other duties as assigned

What you’ll need

Retail or guest service experience preferred
Valid Driver’s license and insurable to drive
Able to maintain working knowledge of parts inventory
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment
Able to work on the computer system efficiently
Ability to read, write and perform math skills
Must possess a positive, enthusiastic attitude
Must be flexible with the ability to adapt to change when required
Demonstrates excellent communication skills
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings
Must have reliable transportation and phone
Must be able to communicate in English
Able and willing to deliver friendly, courteous, and prompt customer service
Able and willing to work cooperatively with other team members
May occasionally lift and/or move up to 50 lbs.; frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, balance, stoop, kneel, crouch or crawl

Comp & perks