Helpdesk Technician

Bosselman Enterprises

. Support and maintain in-house computer systems, desktops, POS, and peripherals .

Posted 9/30/2026full-timeGrand Island • Nebraska • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in PC hardware support, troubleshooting, and maintenance, with a strong focus on customer service and effective communication. Capable of managing IT-related tasks, including ticketing systems and hardware installations, while ensuring compliance with company policies.

Highest-signal resume keywords

PC Hardware TroubleshootingWindows-Based Systems SupportNetwork Protocols (TCP/IP)CompTIA or HDI CertificationsCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC Hardware SupportTroubleshootingInstallation and ConfigurationNetwork Hardware and SoftwareTechnical DocumentationPerformance MonitoringLifecycle ManagementInventory ManagementProblem ResolutionResearch and Evaluation

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailAnalytical AbilitiesTeam Collaboration

Tools & Technologies

IT Ticketing SystemHelp Desk SoftwareDiagnostic ToolsPeripheral DevicesComputer Components

Certifications & Qualifications

CompTIA CertificationHDI Certification

Industry Keywords

IT SupportComputer SystemsPOS SystemsHardware StandardsConfidentiality and Security

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Support and maintain in-house computer systems, desktops, POS, and peripherals
Install, diagnose, repair, maintain, and upgrade hardware and equipment
Troubleshoot problem areas accurately and in a timely manner
Provide end-user training and assistance
Own assigned problems through final resolution
Install, configure, test, maintain, monitor, and troubleshoot workstation hardware, networked peripheral devices, and networking hardware and software
Ensure confidentiality and security of individual and company information
Log activity in the IT ticketing system, track and close assigned tickets, and document hardware failures, repairs, installations, and removals
Support new computer projects, hardware installations, lifecycle management, and implementation of new stores
Research computer products and evaluate and recommend hardware for purchase
Identify and deliver required PC service levels with end users
Train and support end users and staff on computer operation
Perform on-site analysis, diagnosis, and resolution of complex PC problems, implementing corrective hardware solutions and arranging off-site repair as needed
Respond to incoming calls, pages, and emails regarding IT problems
Maintain an inventory of IT-related assets with the Help Desk Manager
Monitor and test PC performance and provide statistics and reports
Construct, install, and test customized configurations across platforms and operating systems
Liaise with third-party support and PC equipment vendors
Comply with IT and company policies, maintain confidentiality, enforce software and hardware standards, and develop and maintain policies and procedures
Perform other duties as assigned
No supervisory responsibilities

Requirements

What you’ll need

Degree or college diploma preferred in computer science or another related academic field
CompTIA or HDI Certifications a plus
Must have on-call availability
Excellent technical knowledge of PC hardware
Hands-on hardware troubleshooting experience
Extensive equipment support experience with Windows-based computer systems
Working technical knowledge of current network protocols, operating systems, and standards, including TCP/IP
Ability to operate tools, components, and peripheral accessories
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Ability to conduct research into PC issues and products as required
Effective interpersonal and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
Understanding of the organization’s goals and objectives
Self-motivated and directed
Keen attention to detail
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to work in a team-oriented, collaborative environment
Strong customer-service orientation
Must be able to communicate in English
Must possess a valid driver's license and be insurable to drive
Ability to sit for extended periods
Dexterity to operate computer keyboards, mice, power tools, and handle computer components
Ability to occasionally lift or move up to 50 lbs.
Physical attendance at the primary work location is required

Benefits

Comp & perks

Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)