Helpdesk Technician

Bosselman Enterprises

. Provide ownership of assigned problems through final resolution .

Posted 9/18/2026full-timeGrand Island • Nebraska • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical knowledge of PC hardware and extensive experience in troubleshooting and supporting Windows-based systems. Capable of managing IT-related assets, ensuring compliance with policies, and providing excellent customer service in a collaborative environment.

Highest-signal resume keywords

PC Hardware TroubleshootingWindows-Based Systems SupportTCP/IP Network ProtocolsCompTIA CertificationTechnical Documentation Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC Hardware InstallationNetwork ConfigurationEnd-User SupportIT Ticketing System ManagementPerformance MonitoringTechnical Manual ReadingProblem DiagnosisHardware RepairInventory ManagementLife-Cycle Management

Soft Skills

Interpersonal SkillsWritten CommunicationOral CommunicationAttention to DetailAnalytical Abilities

Tools & Technologies

IT Ticketing SystemNetworked Peripheral DevicesOperating SystemsComputer ComponentsPower Tools

Certifications & Qualifications

CompTIA CertificationHDI Certification

Industry Keywords

IT PoliciesConfidentialityCustomer Service OrientationOn-Call AvailabilityTeam Collaboration

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide ownership of assigned problems through final resolution
Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware and software
Ensure confidentiality and security of individual and company information
Log activity in the IT ticketing system and track and close assigned tickets
Document hardware failures, repairs, installations, and removals
Support new computer projects, hardware installations, life-cycle management, and new-store implementations
Research, evaluate, and recommend computer hardware products for procurement
Identify and deliver required PC service levels with end users
Train and support end users and staff on computer operation
Perform on-site analysis, diagnosis, and resolution of complex PC problems
Recommend and implement corrective hardware solutions, including off-site repair as needed
Respond to incoming calls, pages, and emails regarding IT problems
Maintain an inventory of IT-related assets with the Help Desk Manager
Monitor and test PC performance and provide statistics and reports
Construct, install, and test customized configurations across platforms and operating systems
Liaise with third-party support and PC equipment vendors
Comply with IT and company policies
Maintain confidentiality of information and data
Enforce software and hardware standards
Develop, implement, and maintain policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

Degree or college diploma in computer science or a related academic field preferred
CompTIA or HDI Certifications a plus
Must have on-call availability
Excellent technical knowledge of PC hardware
Hands-on hardware troubleshooting experience
Extensive equipment support experience with Windows-based computer systems
Working technical knowledge of current network protocols, operating systems, and standards, including TCP/IP
Ability to operate tools, components, and peripheral accessories
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Ability to conduct research into PC issues and products as required
Effective interpersonal and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
Understanding of the organization’s goals and objectives
Self-motivated and directed
Keen attention to detail
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to work in a team-oriented, collaborative environment
Strong customer-service orientation
Must be able to communicate in English
Must possess a valid driver's license and be insurable to drive
Ability to sit for extended periods
Dexterity to operate computer keyboards, mice, power tools, and handle computer components
Ability to occasionally lift and/or move up to 50 lbs.

Benefits

Comp & perks

Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)