Ambulatory Services Representative II

Boston Medical Center (BMC)

. Coordinate patient access functions including front-end customer service, check-in, scheduling, outreach, registration, insurance verification, charge entry, billing, and managed care .

Posted 11/2/2026full-timeBoston • Massachusetts • United StatesJunior💰 $23 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access coordination, including medical billing, insurance verification, and customer service. Proficient in managing administrative tasks and utilizing Microsoft Office applications to support healthcare operations.

Highest-signal resume keywords

Medical Billing ExperienceInsurance VerificationCustomer Service SkillsMicrosoft Office ProficiencyPatient Registration Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Charge EntryBilling EditsCharge ReconciliationManaged Care FunctionsRegistration DemographicsReferral CoordinationPre-Authorization ManagementData EntryConfidentiality MaintenanceProblem Solving

Soft Skills

Excellent Communication SkillsInterpersonal SkillsIndependent ThinkingJudgmentCreativity

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointHospital Registration Systems

Industry Keywords

Patient AccessHealthcare AdministrationCustomer ServiceBilling InquiriesConfidentialityHealth-Sensitive Information

About the role

Key responsibilities & impact

Coordinate patient access functions including front-end customer service, check-in, scheduling, outreach, registration, insurance verification, charge entry, billing, and managed care
Perform charge entry, batch controls, billing edits, hold bill edits, charge reconciliations, and billing/managed care functions
Respond to billing inquiries, correspond with insurance carriers, and investigate discrepancies
Provide administrative support using word processing, spreadsheets, and presentation software
Support physicians and department managers by managing calendars, scheduling administrative appointments, answering calls, and handling credentialing documents
Perform reception and customer service duties
Create or verify Master Patient Index records and registration demographics
Manage visits and schedule appointments, consults, tests, procedures, follow-ups, and related services
Verify insurance coverage and collect co-payments
Review and correct registration and insurance edits
Coordinate and reconcile referrals, pre-authorizations, and referral work lists
Handle phones and mail, forms, filing, photocopying, faxing, letters, and reports
Adhere to BMC RESPECT behavioral standards

Requirements

What you’ll need

HS/GED plus 3+ years relevant experience, or bachelor's degree, or associate degree plus 1 year relevant experience
Experience with medical billing or similar setting preferred
Excellent English communication skills, oral and written
Strong interpersonal and customer service skills
Ability to use judgment, independent thinking, and creativity when resolving customer issues
Ability to maintain strict confidentiality of personal/health-sensitive information
Ability to handle challenging situations and balance multiple priorities
Strong computer skills and knowledge of Microsoft Office applications: MS Word, Excel, Access, and PowerPoint
Knowledge of web/internet
Experience with standard hospital registration and billing systems, or ability to learn such systems
Ability to work every 3rd weekend, Saturday and Sunday 9:00 AM–5:00 PM

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing