Boston Medical Center (BMC)

Representative

• Coordinate patient access functions including customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing, and managed care
• Perform charge entry, batch controls, billing edits, hold bill edits, and charge reconciliations
• Respond to billing inquiries, correspond with insurance carriers, and investigate discrepancies
• Provide administrative support using word processing, spreadsheets, and presentation software
• Manage physician and manager calendars and schedule administrative appointments
• Answer departmental calls and coordinate physician credentialing documents
• Perform reception and customer service duties
• Create or verify Master Patient Index records and registration demographics
• Manage visits and schedule consultations, tests, procedures, follow-up visits, and related services
• Collect co-payments and correct registration and insurance edits
• Coordinate and reconcile referrals, including referral work lists
• Handle phones and mail, forms, filing, photocopying, faxing, letters, and reports
• Adhere to BMC's RESPECT behavioral standards

Ambulatory Services Representative II – Pediatric Specialty Group

Research Coordinator

• Organize, manage, conduct, and direct health services research projects
• Handle day-to-day administrative and management issues for ongoing research studies
• Supervise research staff and manage research databases for enrollment reporting
• Serve as study liaison with the Institutional Review Board
• Manage project finances, purchasing, supplies, equipment, purchase orders, invoices, and budget tracking
• Assist with grant proposal development and prepare research reports, presentations, manuscripts, and research materials
• Assist the PI and Co-PI with recruitment, hiring, training, and supervision of Research Assistants
• Recruit and enroll study participants using approved methodologies
• Explain research projects and procedures and obtain informed consent
• Review data collection forms for completeness and quality and supervise data entry
• Monitor participant databases and generate appointment and reminder reports
• Obtain and distribute participant compensation or reimbursement vouchers
• Supervise data and specimen collection, notify patients of results, and coordinate follow-up or referrals
• Facilitate IRB approvals, documentation, and reporting
• Perform Data Monitoring and Safety Board administrative duties, including adverse-event tracking and reporting
• Establish or assist with advisory boards, plan meetings, and provide requested information

Research Coordinator, Pediatrics

Patient Care

• Provide couplet care to patients who have recently delivered in the Labor & Delivery unit
• Deliver patient-centered care to postpartum and newborn nursery patients and their families
• Perform delegated patient care interventions
• Obtain vital signs
• Bathe and feed patients
• Dress wounds
• Assist with hygiene
• Clean rooms and linens
• Provide emotional support
• Perform environmental and inventory activities to maintain a safe, clean, and appropriately equipped environment
• Contribute to efficient department operations and quality patient/family clinical outcomes

Patient Care Technician – Postpartum

Analyst

• Align technology solutions with business strategies
• Identify opportunities to apply technology to business processes
• Inform and advise customers on information system functionality, costs, benefits, and implementation requirements
• Serve as technical liaison and broker of services with vendors
• Develop and maintain effective working relationships with customer management and IT personnel
• Understand business problems, IT strategies, issues, and priorities
• Apply technology to improve business processes within strategic system goals
• Plan and implement multiple projects in a cross-functional environment
• Organize, plan, and execute projects from vision through implementation involving internal personnel, contractors, and vendors
• Travel onsite for important meetings, go-live readiness assessments, and Beaker go-live

Applications Analyst II – Epic Beaker AP

Clinical Research

• Recruit subjects using approved methodologies; evaluate and track participant eligibility
• Enroll participants, explain research procedures, and obtain informed consent
• Schedule study visits and conduct reminder calls, messages, or mailings
• Administer study visits, qualitative interviews, quantitative assessments, and surveys
• Save and review participant data according to study protocols
• Coordinate participant remuneration
• Organize and quality-assure study visit transcripts
• Participate in qualitative coding, qualitative and quantitative analyses, quantitative data cleaning, and generation of manuscript tables and figures
• Abstract patient demographic and clinical data from electronic health records
• Communicate with research managers, Principal Investigators, BMC/BUMC IT, and outside programs/vendors
• Maintain study visit materials, data collection systems, regulatory submissions, and regulatory files
• Coordinate weekly study team meetings, including scheduling, note taking, and action-item follow-up
• Participate in study team quality improvement and education activities
• Conduct background literature reviews
• Supervise and train student research assistants
• Perform office-related duties such as answering phones, handling mail and faxes, and scanning

Clinical Research Coordinator II, Pediatrics

• Deliver direct clinical and support services to patients and families under RN direction
• Participate in remote telemonitoring and continuously observe assigned patients using video monitoring equipment
• Collaborate with RNs, nurse managers, MDs, PCTs, and the safety team to assess remote monitoring appropriateness
• Communicate patient conditions, monitoring alarms, delegated task completion, and patient data findings to the RN and safety team
• Collect and document vital signs, intake/output, blood sugar, weights, restraint monitoring, and other patient data
• Respond to call lights and provide basic hygiene, skin care, feeding, oral suctioning, mobility, and comfort assistance
• Assist with admissions, discharges, transfers, treatments, procedures, preoperative care, specimen collection, EKGs, phlebotomy, and basic patient testing
• Identify emergencies and initiate appropriate responses within role scope
• Set up, use, clean, decontaminate, maintain, and log remote video monitoring and other patient-care equipment
• Support unit operations through telephone coverage, belongings tracking, inventory management, room organization, supply restocking, and environmental cleaning

Patient Care Technician, Virtual Safety Tech

Financial Planning and Analysis

• Monitor and analyze long-range financial performance against the strategic plan
• Translate financial findings into strategic recommendations for hospital and system leadership
• Lead complex cross-functional financial integration initiatives, including post-acquisition service line restructures and margin transformations
• Execute performance frameworks, productivity models, and turnaround playbooks across community hospitals
• Direct multi-year strategic financial and capital planning
• Set site-specific budget policy direction for department heads
• Align hospital-level capital strategy with system-wide requirements
• Direct review of departmental and MD-level discharge volume projections for multi-year forecasts
• Direct the monthly close process with corporate accounting and system finance analytics
• Translate monthly results into strategic implications for hospital leadership
• Negotiate budget realignment and resolve financial disagreements with clinical and operational executive chairs
• Enforce cost-containment and establish binding financial action plans
• Establish standards for financial reporting and labor productivity tools
• Serve as the hospital’s senior financial voice on executive committees and cross-functional forums
• Prepare supporting materials for system-wide decision-making

Director of Finance

Accountant

• Support the month- and year-end close process by preparing expense accruals and preparing and reviewing journal entries
• Ensure accuracy of financial statements
• Conduct monthly account reconciliations for accurate reporting and ledger maintenance
• Coordinate and participate in internal and external audits
• Provide audit query documentation upon request
• Work with the Finance team on general ledger coding of standard and non-standard transactions
• Conduct monthly variance analysis against budget and identify variance causes and trends
• Drive process improvement and automation for accounting functions
• Collaborate with cross-functional teams on projects and support other business initiatives
• Report to the Accounting Manager and work with Accounting, Finance, and Operations teams

Senior Accountant

Medical Billing and Coding

• Conduct CPT and ICD-10 coding reviews by examining each line item in physician medical records and charge sessions
• Perform chart audits to ensure accurate coding and charge capture
• Work with revenue cycle stakeholders to understand denials, perform root cause analysis, and provide provider feedback
• Review patient medical records and abstract diagnoses and procedures
• Code diagnoses, procedures, and modifiers using ICD-10-CM, CPT-4, and HCPCS systems
• Sequence diagnoses, procedures, and complications according to applicable coding and regulatory guidelines
• Consult with the CDCI team and medical staff to clarify medical record information
• Maintain departmental productivity standards and current coding knowledge
• Review and respond to coding questions
• Ensure billed services are accurately coded
• Provide coding updates and research coding issues
• Review charts for documentation and signatures
• Perform other duties as needed