Ambulatory Services Representative II – Pediatric Specialty Group

Boston Medical Center (BMC)

. Coordinate patient access functions including customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing, and managed care .

Posted 10/2/2026part-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access functions, including medical billing, customer service, and administrative support. Proficient in managing patient information and coordinating referrals while maintaining confidentiality and adhering to behavioral standards.

Highest-signal resume keywords

Medical Billing ExperiencePatient Registration CoordinationMicrosoft Office ProficiencyCustomer Service SkillsConfidentiality Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Charge EntryBilling EditsInsurance VerificationAppointment SchedulingData Reconciliation

Soft Skills

Excellent Communication SkillsInterpersonal SkillsIndependent ThinkingProblem-Solving SkillsAbility to Handle Challenging Situations

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointHospital Registration Systems

Industry Keywords

Patient Access FunctionsManaged CareMaster Patient IndexConfidentialityHealthcare Administration

About the role

Key responsibilities & impact

Coordinate patient access functions including customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing, and managed care
Perform charge entry, batch controls, billing edits, hold bill edits, and charge reconciliations
Respond to billing inquiries, correspond with insurance carriers, and investigate discrepancies
Provide administrative support using word processing, spreadsheets, and presentation software
Manage physician and manager calendars and schedule administrative appointments
Answer departmental calls and coordinate physician credentialing documents
Perform reception and customer service duties
Create or verify Master Patient Index records and registration demographics
Manage visits and schedule consultations, tests, procedures, follow-up visits, and related services
Collect co-payments and correct registration and insurance edits
Coordinate and reconcile referrals, including referral work lists
Handle phones and mail, forms, filing, photocopying, faxing, letters, and reports
Adhere to BMC's RESPECT behavioral standards

Requirements

What you’ll need

Bachelor's degree, or Associate's degree plus 1 year relevant experience, or HS/GED plus 3+ years relevant experience
Experience with medical billing or similar setting preferred
Excellent English communication skills (oral and written)
Strong interpersonal and customer service skills
Ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues
Ability to maintain strict confidentiality of personal/health sensitive information
Ability to handle challenging situations and balance multiple priorities
Strong computer skills
Knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet
Experience with standard hospital registration and billing systems, or ability to learn such systems
Must be able to work the stated per diem, Monday–Friday 8am–5pm schedule

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing