Hotline Operator, General Internal Medicine

Boston Medical Center (BMC)

. Provide hotline support for the state resource center for opioid dependence .

Posted 10/7/2026part-timeRemote • Massachusetts • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention, referral services, and patient support within opioid treatment programs. Proficient in data management and compliance with federal regulations while maintaining strong communication and organizational skills.

Highest-signal resume keywords

Crisis InterventionData ManagementAddiction KnowledgeBilingual CommunicationOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryData CleaningReportingMicrosoft WordMicrosoft ExcelMicrosoft OutlookAppointment SchedulingStatistical AnalysisReferral ServicesPatient Screening

Soft Skills

Excellent Communication SkillsCompassionSensitivityTime ManagementInterpersonal Skills

Industry Keywords

Opioid TreatmentHarm Reduction FrameworkSubstance AbuseMental HealthCrisis SupportCommunity ResourcesFederal RegulationsOBOT ProgramTreatment AccessPatient Triage

About the role

Key responsibilities & impact

Provide hotline support for the state resource center for opioid dependence
Answer incoming calls using a harm reduction framework
Provide crisis intervention and accurate referral services
Collect and enter caller information for statistical and reporting purposes
Link clients to addiction services, detox programs, methadone maintenance, and outpatient services
Assist patients and community members with treatment access and appointment setup
Triage walk-in patients accessing opioid treatment
Screen potential patients
Provide backup support to the medical assistant
Coordinate OBOT program activities
Maintain the wait list in compliance with federal regulations
Update and develop resources for clients and family members
Disseminate resource materials to clients, family members, support systems, and providers
Collaborate with Department of Public Health hotline support staff and opioid treatment nurses and providers
Support clinic administration, including filing, charts, referrals, and appointment scheduling
Attend staff and state meetings and take minutes

Requirements

What you’ll need

Associate’s degree (or equivalent) plus 1 year related experience
Equivalent combination of formal education and experience, such as HS/GED plus 3 years related experience
Bachelor’s degree desirable
Experience working in a substance abuse or mental health setting preferred
Excellent verbal and written communication skills
Bilingual or multi-lingual skills beyond English preferred
Addiction knowledge via formal training or experience preferred
Proficient with Microsoft Word, Excel, and Outlook
Ability to perform basic data management tasks, including data entry, data cleaning, and reporting
Typing proficiency and basic math skills
Excellent organizational skills and attention to detail
Ability to manage time effectively
Excellent interpersonal skills, compassion, and sensitivity
Ability to handle or diffuse difficult conversations with tact and diplomacy

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being
Accommodation for medical conditions or disabilities during the application process