Hotline Operator, General Internal Medicine Research

Boston Medical Center (BMC)

. Provide hotline support for the state resource center for opioid dependence .

Posted 10/21/2026part-timeRemote • Massachusetts • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention and support for individuals with opioid dependence, including effective communication, data management, and coordination of addiction services. Proficient in maintaining compliance with federal regulations and providing compassionate assistance to clients and their families.

Highest-signal resume keywords

Crisis InterventionAddiction KnowledgeData ManagementBilingual CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryData CleaningReportingMicrosoft WordMicrosoft ExcelMicrosoft OutlookAppointment SchedulingStatistical AnalysisReferral CoordinationPatient Screening

Soft Skills

Excellent Communication SkillsCompassionSensitivityInterpersonal SkillsTime Management

Industry Keywords

Opioid TreatmentSubstance AbuseMental HealthCrisis SupportFederal RegulationsResource DevelopmentPatient TriageAdministrative SupportPublic Health CollaborationAddiction Services

About the role

Key responsibilities & impact

Provide hotline support for the state resource center for opioid dependence
Answer calls and provide consistent, supportive crisis intervention
Provide accurate referrals to treatment, detox, methadone maintenance, and outpatient services
Collect and enter caller data for statistical and reporting purposes
Coordinate OBOT program activities
Assist clients with linkages to addiction services and appointment setup
Triage walk-in patients accessing opioid treatment
Screen potential patients
Provide backup support to the medical assistant
Maintain the wait list in compliance with federal regulations
Update and develop resources for clients and family members
Disseminate resource materials to clients, family members, support systems, and providers
Collaborate with Department of Public Health Drug and Alcohol hotline support staff
Support clinic functions including filing, charts, referrals, appointment scheduling, and other administrative tasks
Attend staff and state meetings and take minutes
Work with opioid treatment nurses and providers on program improvements, information dissemination, and collaboration

Requirements

What you’ll need

Associate’s degree (or equivalent) plus 1 year related experience, or equivalent combination of formal education and experience such as HS/GED plus 3 years related experience
Experience working in a substance abuse or mental health setting preferred
Excellent verbal and written communication skills
Bilingual or multi-lingual skills beyond English preferred
Addiction knowledge via formal training or experience preferred
Proficiency with Microsoft Word, Excel, and Outlook
Ability to perform basic data management tasks, including data entry, data cleaning, and reporting
Typing proficiency and basic math skills
Excellent organizational skills and attention to detail
Ability to manage time effectively
Excellent interpersonal skills, compassion, and sensitivity
Ability to handle or diffuse difficult conversations with tact and diplomacy

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being