Hotline Operator, General Internal Medicine Research

Boston Medical Center (BMC)

. Provide hotline support for the state resource center for opioid dependence .

Posted 10/7/2026part-timeRemote • Massachusetts • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention, data management, and client support within opioid treatment programs, ensuring compliance with federal regulations and effective communication with diverse populations.

Highest-signal resume keywords

Crisis InterventionData ManagementAddiction KnowledgeBilingual CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryData CleaningReportingMicrosoft WordMicrosoft ExcelMicrosoft OutlookAppointment SchedulingStatistical AnalysisReferral ServicesTriage

Soft Skills

Excellent Communication SkillsCompassionSensitivityTime ManagementInterpersonal Skills

Industry Keywords

Opioid TreatmentHarm Reduction FrameworkSubstance AbuseMental HealthFederal Regulations

About the role

Key responsibilities & impact

Provide hotline support for the state resource center for opioid dependence
Manage incoming calls using a harm reduction framework
Provide crisis intervention and accurate referral services
Collect and enter caller data for statistical and reporting purposes
Assist clients with linkage to addiction services, detox programs, methadone maintenance, and outpatient services
Triage walk-in patients accessing opioid treatment
Screen potential patients interested in accessing treatment
Assist patients with treatment access and appointment setup
Provide backup support to the medical assistant
Maintain the opioid treatment program wait list in compliance with federal regulations
Update and develop resources for clients and family members
Disseminate resource materials to clients, family members, support systems, and providers
Collaborate with opioid treatment nurses, providers, and Department of Public Health hotline support staff
Support clinic functions including filing, charts, referrals, appointment scheduling, and other administrative tasks
Attend staff and state meetings and take minutes

Requirements

What you’ll need

Associate’s degree (or equivalent) plus 1 year related experience
Equivalent combination of formal education and experience considered, including HS/GED plus 3 years related experience
Experience working in a substance abuse or mental health setting preferred
Bachelor’s degree desirable
Excellent verbal and written communication skills
Bilingual or multi-lingual skills beyond English preferred
Addiction knowledge via formal training or experience preferred
Proficient with Microsoft Word, Excel, and Outlook
Ability to perform basic data management tasks, including data entry, data cleaning, and reporting
Typing proficiency and basic math skills
Excellent organizational skills and attention to detail
Ability to manage time effectively
Excellent interpersonal skills, compassion, and sensitivity
Ability to handle and diffuse difficult conversations with tact and diplomacy

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being