Hotline Operator, General Internal Medicine Research

Boston Medical Center (BMC)

. Provide hotline support for the state resource center for opioid dependence .

Posted 10/21/2026part-timeRemote • Massachusetts • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention and referral services within the opioid treatment framework, while effectively managing client interactions and administrative tasks. Proficient in data management and compliance with federal regulations related to addiction services.

Highest-signal resume keywords

Crisis InterventionData ManagementAddiction KnowledgeBilingual CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryData CleaningReportingBasic Math SkillsTyping Proficiency

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal SkillsCompassionSensitivity

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Substance AbuseMental HealthHarm Reduction FrameworkOpioid TreatmentFederal Regulations

About the role

Key responsibilities & impact

Provide hotline support for the state resource center for opioid dependence
Manage incoming calls using a harm reduction framework
Provide crisis intervention and accurate referral services
Collect and enter pertinent information for statistical and reporting purposes
Link clients to addiction services, detox programs, methadone maintenance, and outpatient services
Triage walk-in patients accessing opioid treatment
Screen potential patients
Provide backup support to the medical assistant
Coordinate OBOT program activities
Maintain the wait list in compliance with federal regulations
Update and develop resources for clients and family members
Disseminate resource materials to clients, family members, support systems, and providers
Collaborate with Department of Public Health Drug and Alcohol hotline support staff
Support clinic functions including coping, filing, charts, referrals, appointment scheduling, and other administrative functions
Attend staff and state meetings and take minutes
Work with opioid treatment nurses and providers on program improvements, information dissemination, and collaboration
Coordinate with the Department of Public Health Bureau of Substance Abuse Services and HIV/AIDS Bureau
Perform phone screening for patients interested in accessing treatment
Assist patients from community settings and BMC with treatment access and appointment setup

Requirements

What you’ll need

Associate’s degree (or equivalent) plus 1 year related experience
Equivalent combination of formal education and experience, such as HS/GED plus 3 years related experience
Bachelor’s degree desirable
Experience working in a substance abuse or mental health setting preferred
Excellent verbal and written communication skills
Bilingual or multi-lingual skills beyond English preferred
Addiction knowledge via formal training or experience preferred
Proficiency with Microsoft Word, Excel, and Outlook
Ability to perform basic data management tasks, including data entry, data cleaning, and reporting
Typing proficiency and basic math skills
Excellent organizational skills and attention to detail
Ability to manage time effectively
Excellent interpersonal skills, compassion, and sensitivity
Ability to handle and diffuse difficult conversations with tact and diplomacy

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being