Hotline Operator, General Internal Medicine Research – Per Diem

Boston Medical Center (BMC)

. Provide hotline support for the state resource center for opioid dependence .

Posted 10/7/2026part-timeRemote • Massachusetts • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention, referral services, and data management within the context of opioid treatment and addiction services. Proficient in communication and collaboration with healthcare providers and clients to facilitate access to treatment and support services.

Highest-signal resume keywords

Crisis InterventionData ManagementAddiction KnowledgeBilingual CommunicationMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryData CleaningStatistical ReportingAppointment SchedulingTriageReferral ServicesTreatment AccessResource DevelopmentBasic Math SkillsTyping Proficiency

Soft Skills

Excellent Communication SkillsOrganizational SkillsInterpersonal SkillsCompassionSensitivity

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Opioid TreatmentHarm Reduction FrameworkSubstance AbuseMental HealthFederal Regulations

About the role

Key responsibilities & impact

Provide hotline support for the state resource center for opioid dependence
Answer incoming calls using a harm reduction framework
Provide crisis intervention and accurate referral services
Collect and enter caller data for statistical and reporting purposes
Provide callers with treatment and support-service information
Assist clients with linkages to addiction services, detox programs, methadone maintenance, and outpatient services
Assist patients with treatment access and appointment setup
Triage walk-in patients accessing opioid treatment
Screen potential patients interested in accessing treatment
Coordinate OBOT program activities
Maintain the wait list in compliance with federal regulations
Update and develop resources for clients and family members
Disseminate resource materials to clients, family members, support systems, and providers
Collaborate with opioid treatment nurses, providers, and Department of Public Health hotline staff
Provide backup support to the medical assistant
Support clinic functions including filing, chart management, referrals, and appointment scheduling
Attend staff and state meetings and take minutes

Requirements

What you’ll need

Associate’s degree (or equivalent) plus 1 year related experience
Equivalent combination of formal education and experience accepted, including HS/GED plus 3 years related experience
Bachelor’s degree desirable
Experience working in a substance abuse or mental health setting preferred
Excellent verbal and written communication skills
Bilingual or multi-lingual skills beyond English preferred
Addiction knowledge via formal training or experience preferred
Proficiency with Microsoft Word, Excel, and Outlook
Ability to perform basic data management tasks, including data entry, data cleaning, and reporting
Typing proficiency and basic math skills
Excellent organizational skills and attention to detail
Ability to manage time effectively
Excellent interpersonal skills, compassion, and sensitivity
Ability to handle and diffuse difficult conversations with tact and diplomacy

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being