Hotline Operator, General Internal Medicine Research – Per Diem

Boston Medical Center (BMC)

. Provide hotline support for the state resource center for opioid dependence .

Posted 10/7/2026part-timeRemote • Massachusetts • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention, referral services, and managing patient access to addiction treatment programs. Proficient in data management and compliance with federal regulations while providing compassionate support to clients and their families.

Highest-signal resume keywords

Crisis InterventionAddiction KnowledgeData ManagementBilingual SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryData CleaningStatistical ReportingAppointment SchedulingBasic Math Skills

Soft Skills

CompassionSensitivityOrganizational SkillsTime ManagementInterpersonal Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Harm Reduction FrameworkSubstance AbuseMental HealthOpioid TreatmentOBOT Program

About the role

Key responsibilities & impact

Provide hotline support for the state resource center for opioid dependence
Manage incoming calls using a harm reduction framework
Provide crisis intervention and accurate referral services
Collect and enter caller information for statistical and reporting purposes
Connect clients with addiction services, detox programs, methadone maintenance, and outpatient services
Assist patients with accessing treatment and setting up appointments
Triage walk-in patients accessing opioid treatment
Screen potential patients interested in accessing treatment
Provide backup support to the medical assistant
Coordinate OBOT program activities
Maintain the wait list in compliance with federal regulations
Update and develop resources for clients and family members
Disseminate resource materials to clients, family members, support systems, and providers
Collaborate with Department of Public Health Drug and Alcohol hotline support staff and other agencies
Support clinic functions through filing, charting, referrals, appointment scheduling, and other administrative tasks
Attend staff and state meetings and take minutes

Requirements

What you’ll need

Associate’s degree (or equivalent) plus 1 year related experience
Equivalent combination of formal education and experience accepted, including HS/GED plus 3 years related experience
Bachelor’s degree desirable
Experience working in a substance abuse or mental health setting preferred
Excellent verbal and written communication skills
Bilingual or multi-lingual skills beyond English preferred
Addiction knowledge via formal training or experience preferred
Proficiency with Microsoft Word, Excel, and Outlook
Ability to perform basic data management tasks, including data entry, data cleaning, and reporting
Typing proficiency and basic math skills
Excellent organizational skills and attention to detail
Ability to manage time effectively
Excellent interpersonal skills, compassion, and sensitivity
Ability to handle and diffuse difficult conversations with tact and diplomacy

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being