Operations Manager – Gastroenterology

Boston Medical Center (BMC)

. Provide administrative oversight, business management, and program development for one or more ambulatory services .

Posted 10/5/2026full-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $78,000 - $113,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare administration, program development, and operational management, with a strong focus on improving patient access and satisfaction while ensuring compliance with regulations. Proven ability to lead teams, manage budgets, and enhance practice efficiency through strategic oversight.

Highest-signal resume keywords

Healthcare AdministrationProgram DevelopmentBudget ManagementClinical Operations KnowledgeLeadership Training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementProgram DevelopmentClinical Operations KnowledgeCompliance MonitoringPatient Volume Optimization

Soft Skills

Excellent Communication SkillsCritical ThinkingAnalytical SkillsProblem-Solving SkillsProject Management

Tools & Technologies

Healthcare Information SystemsWord Processing ApplicationsSpreadsheetsPresentation Applications

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree in Healthcare Administration or Business Administration

Industry Keywords

Managed Care PlansHospital Financial PoliciesHuman Resources PoliciesReimbursement RegulationsLegal Requirements

About the role

Key responsibilities & impact

Provide administrative oversight, business management, and program development for one or more ambulatory services
Ensure optimal patient access, customer satisfaction, and cost-effective practice management
Collaborate with Medical Directors and the Nurse Manager in a matrix management team
Supervise administrative and non-clinical support staff
Monitor compliance with managed care plans
Establish work procedures and standards to improve practice efficiency and effectiveness
Identify opportunities to increase patient volume and services while controlling expenses
Conduct ongoing leadership training for staff
Foster and respond to customer satisfaction

Requirements

What you’ll need

Bachelor’s Degree of Arts or Science or equivalent work experience
Bachelor’s Degree or equivalent plus 5–7 years of related experience
At least 3 years of management and budget experience
Master’s Degree in Healthcare Administration, Business Administration, or related fields strongly preferred
Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures
Understanding of hospital and physician reimbursement and applicable external regulations and legal requirements
Ability to use computerized healthcare information systems, word processing, spreadsheets, and presentation applications
Excellent oral and written communication skills
Demonstrated critical thinking, analytical, and problem-solving skills
Ability to prioritize and manage multiple projects simultaneously

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Discretionary annual bonuses
Merit increases
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being