Patient Service Representative

Boston Medical Center (BMC)

. Handle inbound and outbound communications for up to six BMC ambulatory practices .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and empathy in patient interactions while effectively managing scheduling, insurance verification, and documentation processes. Proficient in using healthcare communication tools and maintaining compliance with HIPAA and patient rights.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingInsurance VerificationEpic ProficiencyMicrosoft Office Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationDocumentationPatient Record ManagementMedication Reconciliation

Soft Skills

EmpathyInterpersonal SkillsEffective CommunicationTeam CollaborationProblem-Solving

Tools & Technologies

EpicMicrosoft OfficeInternet Explorer

Industry Keywords

HIPAA CompliancePatient RightsHealthcare CommunicationInfection ControlProcess Improvement

About the role

Key responsibilities & impact

Handle inbound and outbound communications for up to six BMC ambulatory practices
Respond to patient inquiries
Schedule and reschedule appointments using a computerized scheduling system
Follow up with patients regarding medication reconciliation and refills
Perform insurance verification and authorization management
Document and relay patient information to practices according to practice guidelines
Communicate with patients and staff through phone calls, online chats, emails, faxes, and mail
Answer and resolve patient inquiries in a professional, empathetic, patient-centered manner
Transfer calls to appropriate practice personnel when additional consultation is needed
Update patient records accurately and provide detailed appointment confirmations, directions, and applicable home, lab, or imaging instructions using Epic
Identify process improvement opportunities and remain current on healthcare developments and practice protocol changes
Escalate issues outside existing protocols or processes
Attend assigned training sessions
Assist with training and orienting new personnel
Participate in staff meetings and identify process obstacles affecting patient experience
Adapt to departmental needs, including assisting team members, floating, and adjusting assignments
Follow hospital standards, patient rights, HIPAA and privacy rules, infection control, and safety procedures
Perform other duties as needed

Requirements

What you’ll need

Minimum of a High School diploma/GED required
Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach patients in navigating the healthcare system
Effective interpersonal skills with diverse groups of professionals and personalities in a team environment
Excellent English communication skills, oral and written
Ability to communicate effectively with patients by phone, email, and other communications
Comfort using multiple advanced communication tools, including phone calls, online chats, emails, faxes, or mail
Strong computer skills
Knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook
Ability to document work in a professional and efficient manner
Stable internet connection and a quiet, secure, interruption-free work-from-home space

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Permanently remote work arrangement
Employer does not require employees to purchase equipment for or prior to employment