Customer Program Manager, Enterprise

Botify

. Maintain a portfolio of strategic customers and partner with Botify Account Team members on strategy and long-term client relationships .

Posted 10/5/2026contractParis • FranceMid-LevelSenior💰 €64,000 - €69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and project management within a B2B SaaS environment, focusing on driving customer success and adoption through strategic planning and technical discussions.

Highest-signal resume keywords

Client-Facing ExperienceProject ManagementTechnical Customer SuccessImplementation ManagementEnterprise Software Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI DevelopmentSuccess PlansEngagement PlansProduct ImplementationTechnical AcumenComplex Technical DiscussionsService-Delivery Efficiency

Soft Skills

Creative Problem SolverAutonomousWorks Well Under PressureIndependent

Industry Keywords

B2B SaaSCustomer Health MonitoringSEOBusiness TransformationsAccount Management

About the role

Key responsibilities & impact

Maintain a portfolio of strategic customers and partner with Botify Account Team members on strategy and long-term client relationships
Identify KPIs and develop Success and Engagement plans to accelerate adoption and guide clients toward desired outcomes
Oversee and project manage product implementations for new strategic customers and existing clients
Monitor client health and adoption, expand engagements, and identify opportunities to maximize Botify value
Monitor platform functionality and integrations, coordinating technical work with support and global services resources
Coordinate and lead complex technical discussions with support or engineering teams
Develop and deliver content for client-facing sessions and executive business reviews, remotely and on-site
Partner with Account Managers to identify and execute growth strategies
Assist in building and implementing internal processes to improve service-delivery efficiency

Requirements

What you’ll need

Creative problem solver
Autonomous and independent
Works well under pressure and in ambiguous situations
Strong technical acumen
4+ years of experience in client-facing roles focused on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles
Preferably experience in a B2B SaaS environment
Significant customer-facing experience leading enterprise customers through business or technology transformations
Large account/project management experience
Experience working with complex enterprise software solutions
Proven ability to facilitate and contribute to complex technical discussions
Interest in SEO; previous industry experience is a plus

Benefits

Comp & perks

Hybrid remote policy
Fun office culture and regular outings, including Team Off-Sites, Annual Kick-Off, Quarterly Team Lunch, and Thirsty Thursdays
Lunch vouchers
50% transportation reimbursement
Fitness classes
Generous CSE advantages
Unlimited individual coaching
Compelling growth perspectives
Bonus in addition to gross base salary