Customer Program Manager, Enterprise – Fixed-Term Contract

Botify

. Maintain a portfolio of strategic customers and partner with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders .

Posted 10/5/2026contractLondon • United KingdomMid-LevelSenior💰 £70,000 - £76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client-Facing Program Management and Project Management within a B2B SaaS environment, focusing on driving customer success and implementing complex software solutions. Proven ability to lead technical discussions and develop strategies that enhance client engagement and adoption.

Highest-signal resume keywords

Client-Facing Program ManagementProject ManagementTechnical Customer SuccessImplementation ManagementEnterprise Software Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementTechnical Customer SuccessImplementation ManagementCustomer Health MonitoringKPI DevelopmentSoftware IntegrationTechnical AcumenSEO KnowledgeComplex Technical Discussions

Soft Skills

Creative Problem SolvingAutonomous WorkPressure ManagementAdaptability

Industry Keywords

B2B SaaSCustomer EngagementEnterprise CustomersBusiness TransformationsService-Delivery Efficiency

About the role

Key responsibilities & impact

Maintain a portfolio of strategic customers and partner with Botify Account Team members to drive strategy and cultivate long-term relationships with key client stakeholders
Identify key performance indicators and develop Success and Engagement plans to accelerate adoption and guide clients toward desired outcomes
Oversee and project manage product implementations for new strategic customers and existing clients
Monitor client health and adoption, expand engagements, and identify opportunities to maximize value from Botify
Monitor platform functionality and integrations, coordinating technical work with Botify support and global services resources
Coordinate and lead complex technical discussions with Botify support or engineering teams
Develop and deliver content for client-facing sessions and executive business reviews, both remote and on-site
Partner with Account Managers to identify and execute growth strategies
Assist in building and implementing internal processes to enhance service-delivery efficiency

Requirements

What you’ll need

4+ years of experience in client-facing roles focused on Program Management, Project Management, Technical Customer Success, Implementation Management, or similar roles, preferably in a B2B SaaS environment
Significant customer-facing experience leading enterprise customers through business or technology transformations
Large account/project management experience
Experience working with complex enterprise software solutions
Proven ability to facilitate and contribute to complex technical discussions
Strong technical acumen
Interest in SEO; previous experience in the industry is a plus
Creative problem solver
Autonomous and independent
Works well under pressure and in ambiguous situations

Benefits

Comp & perks

Unlimited paid annual leave
Flexible working policies
Workplace pension scheme with Penfold
Employee referral program
Private health insurance with Vitality, including medical, dental, mental health, and more
Wide range of benefits, including ClassPass, Cyclescheme, train ticket loan, and more
Regular Lunch & Learns
Team socials and off-site events
Travel stipend to work from offices in Paris, London, New York, and Singapore
Opportunities for personal and professional development, including career coaching with Bravely and social responsibility initiatives
15% bonus