Sales Support Team Lead

Boundless Immigration

. Oversee and support a team of Sales Order Coordinators and Sales Order Specialists .

Posted 11/9/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities while managing a team of Sales Order Coordinators and Specialists. Proficient in Salesforce and Microsoft Office Suite, with a focus on improving team efficiency and supporting order coordination.

Highest-signal resume keywords

Salesforce ProficiencyLeadership SkillsCoaching ExperienceOrganizational AbilitiesTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Order CoordinationPerformance ManagementProcess ReinforcementPTO ManagementSchedulingOrder FulfillmentAttention to DetailMulti-Priority Management

Soft Skills

Communication SkillsTeam CollaborationCoaching Skills

Tools & Technologies

SalesforceNetSuiteMicrosoft Office SuiteWindows PC

Industry Keywords

Sales SupportOrder ManagementTeam EfficiencyBest PracticesTraining Materials

About the role

Key responsibilities & impact

Oversee and support a team of Sales Order Coordinators and Sales Order Specialists
Act as the first point of contact for team questions, escalations, and complex order issues
Coach and develop team members with the Sales Support Manager
Monitor workloads, adjust staffing, and improve team efficiency and collaboration
Support on-the-job training and reinforce processes and best practices
Assign weekly coverage and manage PTO requests
Ensure order coverage during absences and coordinate last-minute coverage for call-ins, vacations, or unexpected absences
Participate in performance management, including one-on-ones, coaching, PIPs, and annual performance reviews
Assist with complex or overdue orders and provide additional support where needed
Collaborate with sales partners and suppliers to support order coordination and fulfillment
Maintain coverage notes, tip sheets, training materials, and process updates
Coordinate with management and other Team Leads on service and employee-support initiatives
Report to the Sales Support Manager

Requirements

What you’ll need

Minimum 2 years of experience in the Boundless Sales Support department with demonstrated subject matter expertise in Support policies and procedures
Proficient in Salesforce; NetSuite experience is a plus
Strong leadership, coaching, and communication skills
Comfortable supporting on-the-job training and reinforcing process expectations with team members
Excellent organizational and time management abilities with strong attention to detail
Experience managing PTO calendars, shift coverage, or scheduling preferred
Ability to manage multiple priorities in a fast-paced environment
Intermediate proficiency in Microsoft Office Suite, including Outlook, Excel, and Word
Must be Windows PC proficient
Some travel may be required
Flexibility in hours may occasionally be needed during high-volume or coverage periods

Benefits

Comp & perks

Medical, dental and vision insurance
Paid time off
401(k) with matching
Cool swag!