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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive Salesforce administration capabilities, including configuration of Sales Cloud and Service Cloud, Flow automation, and approval processes. Proven ability to translate business requirements into actionable backlog items while supporting large-scale Salesforce programs.
Highest-signal resume keywords
Salesforce Administration ExperienceFlow Automation DevelopmentSales Cloud ConfigurationService Cloud ManagementSalesforce Certified Administrator
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce Custom ObjectsFlow-Based AutomationApproval Processes ConfigurationOpportunity ManagementCase ManagementForecasting ConfigurationProfiles and Permission SetsOmni-Channel RoutingData Model ChangesLead Assignment Rules
Soft Skills
Troubleshooting Under PressureEffective CommunicationCollaboration in Agile Teams
Tools & Technologies
Salesforce LightningSalesforce CLIGearsetCopadoEinstein Sales Features
Certifications & Qualifications
Salesforce Certified AdministratorPlatform Administrator IISalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud Consultant
Industry Keywords
SalesforceSales EngagementRevenue CloudEnterprise Territory ManagementHospitality IndustryGaming Industry
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own day-to-day administration of Salesforce custom and standard objects, page layouts, record types, and data model changes
- Build and maintain Flow-based automation, including screen, record-triggered, and scheduled flows
- Configure and maintain approval processes, entry criteria, approval steps, and notifications
- Configure Sales Cloud leads, accounts, contacts, opportunities, sales processes, stages, and validation rules
- Administer products, price books, quotes, quote templates, and CPQ or Revenue Cloud Advanced configuration where applicable
- Maintain forecasting hierarchy, forecast categories, quotas, and Enterprise Territory Management
- Configure lead assignment, lead conversion mapping, and duplicate/matching rules
- Support Sales Engagement, Einstein Sales features, and Agentforce Sales capabilities
- Configure Service Cloud cases, record types, Service Console layouts, Omni-Channel routing, Knowledge, entitlements, and SLAs
- Partner with Salesforce engineers and architects on declarative configuration and technical architecture
- Translate business requirements into scoped, sized, and sequenced backlog items
- Provide estimation support for stories, enhancements, and change requests
- Troubleshoot production issues and implement fixes or workarounds
- Drive continuous improvement across configuration, automation, and administration processes
- Support Salesforce Lightning Outlook integration and Agentforce proof-of-concept activities
- Participate in standups, sprint planning, backlog refinement, retrospectives, sandbox testing, deployments, release validation, and bi-weekly demos
- Provide occasional after-hours or weekend support for critical or high-severity production issues
Requirements
What you’ll need- 3+ years of hands-on Salesforce administration experience
- 1+ year supporting Sales Cloud and/or Service Cloud in a production environment
- Strong working knowledge of objects, fields, record types, relationships, and page layouts
- Proven experience building and maintaining Flow automation and approval processes
- Practical experience with Opportunity/Lead management, products, price books, quotes, and forecasting configuration
- Practical experience with Case management, Omni-Channel, Knowledge, and Entitlement/SLA setup
- Solid grasp of profiles, permission sets, role hierarchy, OWD, and sharing rules
- Comfortable working within Scrum or Kanban, including backlog grooming and story estimation
- Able to troubleshoot production issues under time pressure and communicate status to technical and non-technical stakeholders
- Able to work core hours aligned to Pacific Time, including occasional after-hours/weekend support
- Salesforce Certified Administrator required
- Platform Administrator II strongly preferred
- Salesforce Certified Sales Cloud Consultant a plus
- Salesforce Certified Service Cloud Consultant a plus
- Experience with Lightning Sync or Lightning for Outlook preferred
- Familiarity with Agentforce, Einstein, and POC or pilot experience preferred
- Experience supporting large-scale, multi-team Salesforce programs in hospitality, gaming, or similar industries preferred
- Familiarity with change sets, Salesforce CLI, Gearset, Copado, or similar preferred
Benefits
Comp & perks- Equal opportunity employer
- Eligible candidates may be sponsored for employment visas
- Remote work arrangement
- Opportunities to contribute to Agentforce proof-of-concept activities and emerging AI initiatives