Bounteous

Director

• Serve as a senior strategic advisor to clients on analytics, testing, and data-driven decision-making
• Build and grow long-term client relationships and identify opportunities to expand engagements
• Represent the practice in high-stakes client conversations, escalations, and renewals
• Present findings and recommendations to senior marketing and client leadership
• Lead measurement strategy workshops defining goals, KPIs, and analytics approaches
• Lead project teams while remaining hands-on with technical work
• Define technical designs for Adobe Analytics and CJA implementations
• Maintain hands-on expertise in advanced reporting, segmentation, calculated metrics, and Workspace analysis
• Guide analytics implementation, tagging strategy, data layer design, and QA
• Oversee and contribute to test-and-learn programs and experimentation using Adobe Analytics, CJA, and Adobe Target
• Set standards for analytics strategy, dashboarding, and reporting
• Review and elevate the quality of insights, dashboards, and narratives
• Support projects across the Adobe stack, including AJO and RT-CDP
• Stay current on the Adobe Experience Platform ecosystem and advise on client strategy
• Lead and mentor direct reports and support staffing decisions
• Contribute to proposals, scoping, pricing, and account growth
• Represent the practice through conferences, blogs, webinars, and industry events
• Promote information security practices and assess/report security risks
• Ensure compliance with data privacy and protection standards, including GDPR and CCPA
• Integrate data protection throughout the information lifecycle

Director, Analytics

Vice President

• Develop and execute the delivery strategy for the business unit in North America
• Oversee end-to-end delivery of digital products, platforms, applications, and customer-facing services from planning through launch and continuous improvement
• Lead on-time, on-budget delivery across the portfolio while maintaining client and team satisfaction
• Set delivery models, standards, and performance expectations across digital initiatives
• Establish and improve technical delivery and governance standards covering architecture, integrations, data dependencies, releases, performance, scalability, security, and operational readiness
• Integrate AI and intelligent automation into development, testing, deployment, and delivery management
• Establish and monitor portfolio KPIs for speed, predictability, quality, productivity, cost, and business value
• Oversee platform implementations, AI enablement programs, commerce and loyalty platforms, customer data and analytics projects, point-of-sale integrations, and multi-site rollouts
• Build, lead, and motivate a high-performing delivery organization
• Manage direct reports and the broader delivery team, including performance management, goal setting, career pathing, and conflict resolution
• Partner with India-based delivery leadership to operate a shared delivery model across regions
• Raise the technical fluency of the delivery organization
• Coach and mentor team members and foster collaboration across delivery teams
• Communicate with engineers, client executives, and other stakeholders
• Serve as executive escalation point for major accounts and lead recovery plans
• Ensure technically grounded estimates and drive consensus on complex technical problems
• Partner with Client Partners and Business Development to scope, size, and solution opportunities
• Own statement of work review, change request governance, contract risk, delivery risk, delivery economics, margin performance, and forecast accuracy
• Identify execution risks, bottlenecks, dependencies, and capacity constraints proactively
• Own CSAT and NRR for Delivery-led accounts
• Develop client-domain expertise to drive results
• Manage staffing, utilization, bench, and capacity planning across the portfolio
• Partner with Resource Management and Talent Acquisition to fulfill delivery roles
• Use project and resource management systems for data-driven decisions and reporting
• Deliver digital transformation services for enterprise consumer brands across loyalty, CRM, commerce, omnichannel experiences, customer data, analytics, product engineering, and AI-enabled capabilities

VP – Delivery

Data Engineer

• Lead delivery of complex, enterprise-scale PIM projects
• Architect and implement sophisticated product information management solutions
• Collaborate with developers, technical leads, and architects to solve challenging problems
• Drive digital transformation initiatives for recognizable enterprise brands
• Take ownership of projects in a distributed environment
• Maintain strong communication with internal teams and client stakeholders
• Promote and enforce information security practices, including acceptable use, malware protection, and password security
• Identify, assess, and report risks affecting the confidentiality, integrity, and availability of information assets
• Evaluate how data is stored, processed, and transmitted for compliance with GDPR, CCPA, and other privacy standards
• Ensure data protection throughout the information lifecycle

PIM Data Engineer

Project Manager

• Independently lead and motivate diverse teams on projects in a fast-paced environment
• Manage project scope, timeline, budget, issues, risks, dependencies, and deliverables
• Lead on-time, on-budget delivery of digital projects
• Function as Scrum Master and lead Agile ceremonies, including stand-ups, retrospectives, sprint reviews, grooming, and planning
• Monitor, report, and manage scope changes, budget burn, and timeline risks
• Report project status weekly to clients and Bounteous stakeholders
• Build consensus and work toward solutions within project teams
• Advocate for and empower project teams
• Facilitate communication among project teams, client stakeholders, and senior management
• Facilitate meetings, create agendas, and track action items
• Foster collaboration and resolve conflicts
• Act as a key client contact and ensure expectations and results are delivered
• Use OpenAir and Jira for data-driven decisions and reporting
• Maintain weekly resource forecasts in OpenAir
• Work with clients and product owners to realize business goals in working solutions
• Develop domain expertise in clients’ business spaces
• Partner with Client Service Executives and Business Development to scope, size, and solve new opportunities
• Report to the Program Director and improve processes and efficiency across Program Delivery
• Coach and mentor team members
• Build strong client and internal relationships
• Contribute to Agile and project management processes, deliverables, and standards
• Continue developing skills, techniques, and tools through continuous learning

Senior Project Manager

• Serve as the senior-most executive on the account and final authority representing the account to client leadership
• Own end-to-end delivery execution across every workstream, including schedule, budget, staffing, quality, and margin
• Run the delivery organization day-to-day through Technical Delivery Manager(s), Program/Project Manager(s), Architect(s), and Product Manager(s)
• Validate solution direction and redirect approaches before client presentation when needed
• Resolve executive-level technical escalations with Principal Architect(s)
• Monitor delivery KPIs including on-time/on-budget delivery, quality, and team utilization
• Approve or reject resourcing and staffing changes and re-plan scope or timelines within account guardrails
• Champion agentic/AI-assisted development practices and responsible agent-orchestrated delivery
• Maintain client visibility through monthly on-site visits and frequent client-site travel
• Identify account expansion opportunities and support the Client Partner in converting them into scoped work
• Represent the account in growth, expansion, and renewal conversations
• Mentor and provide executive-level backing to delivery and product leadership
• Promote information security practices, assess security risks, and ensure data protection across the information lifecycle

Technical Director

• Define and drive the analytics platform strategy, roadmap, architecture, and capabilities aligned with business objectives
• Lead the design and implementation of scalable enterprise data and analytics platforms
• Drive data integration across digital, customer, marketing, and enterprise systems
• Establish standards for data architecture, governance, security, quality, performance, and scalability
• Partner with Product, Engineering, Data Science, Marketing, and business teams to define analytics requirements and solutions
• Lead implementation and optimization of digital analytics, customer analytics, reporting, and visualization capabilities
• Evaluate and recommend analytics technologies, platforms, and architectural approaches
• Drive adoption of cloud-based analytics and modern data architecture practices
• Manage platform performance, reliability, technical risks, dependencies, and continuous improvements
• Provide technical leadership and mentorship to architects, engineers, analysts, and platform teams
• Collaborate with senior leadership and client stakeholders to communicate platform strategy, recommendations, and business outcomes

Director – Analytics Platform

• Serve as the senior-most executive on the ground for the account
• Represent the account to client CTO/VP-Technical leadership and act as the final authority on credibility and positioning
• Validate solution direction and redirect approaches before client presentation
• Resolve executive-level technical escalations with Principal Architect(s)
• Own end-to-end delivery execution across schedule, budget, staffing, quality, and margin
• Run the delivery organization through Technical Delivery Manager(s), Program/Project Manager(s), Architect(s), and Product Manager(s)
• Maintain accountability for delivery KPIs including on-time/on-budget delivery, quality, and team utilization
• Approve or reject resourcing and staffing changes; re-plan scope or timelines within account guardrails
• Champion responsible adoption of agentic/AI-assisted development practices
• Maintain on-site presence with client integration teams
• Conduct monthly on-site client visits
• Mine the account for expansion opportunities and assist the Client Partner in converting them into scoped work
• Represent the account in growth, expansion, and renewal conversations
• Mentor and provide executive-level backing to delivery leaders, architects, project managers, and product managers

Artificial Intelligence

• Lead Bounteous’ most complex transformation engagements across Health Systems, Life Sciences, and B2B organizations
• Advise C-suite executives on digital strategy, AI enablement, organizational change, and operating model modernization
• Lead and contribute to $6M–$8M in annual pre-sales activity and expand strategic accounts
• Act as executive strategist across engagements, aligning business goals, solution approach, delivery execution, and change outcomes
• Integrate change management across all phases of transformation programs with Solutioning, Client Service, and Delivery leadership
• Define AI-enabled transformation strategies connecting technology capability to organizational readiness, role redesign, and new ways of working
• Develop target operating models addressing AI-driven workflow, decision-right, and organizational-structure changes
• Design stakeholder engagement, communication, and resistance-management strategies
• Build client-side change capability through training, AI literacy initiatives, and Centers of Excellence
• Develop responsible AI governance frameworks, including change controls, phased adoption plans, rollback protocols, and escalation paths
• Lead industry-specific strategy development for member/patient engagement, digital front door redesign, and AI-enabled commercialization
• Contribute to Health portfolio strategy and strategic partnership development
• Connect growth modeling to transformation initiatives and articulate EBIT and ROI impacts

VP, Digital Strategy – AI, Digital Change Management

Salesforce Administrator

• Own day-to-day administration of Salesforce custom and standard objects, page layouts, record types, and data model changes
• Build and maintain Flow-based automation, including screen, record-triggered, and scheduled flows
• Configure and maintain approval processes, entry criteria, approval steps, and notifications
• Configure Sales Cloud leads, accounts, contacts, opportunities, sales processes, stages, and validation rules
• Administer products, price books, quotes, quote templates, and CPQ or Revenue Cloud Advanced configuration where applicable
• Maintain forecasting hierarchy, forecast categories, quotas, and Enterprise Territory Management
• Configure lead assignment, lead conversion mapping, and duplicate/matching rules
• Support Sales Engagement, Einstein Sales features, and Agentforce Sales capabilities
• Configure Service Cloud cases, record types, Service Console layouts, Omni-Channel routing, Knowledge, entitlements, and SLAs
• Partner with Salesforce engineers and architects on declarative configuration and technical architecture
• Translate business requirements into scoped, sized, and sequenced backlog items
• Provide estimation support for stories, enhancements, and change requests
• Troubleshoot production issues and implement fixes or workarounds
• Drive continuous improvement across configuration, automation, and administration processes
• Support Salesforce Lightning Outlook integration and Agentforce proof-of-concept activities
• Participate in standups, sprint planning, backlog refinement, retrospectives, sandbox testing, deployments, release validation, and bi-weekly demos
• Provide occasional after-hours or weekend support for critical or high-severity production issues

Salesforce Administrator – Sales & Service Cloud

Architect

• Serve as the primary Adobe Journey Optimizer platform expert, advising on architecture, governance, and best practices
• Lead client and internal discovery efforts to understand business needs and solution requirements
• Develop knowledge of client businesses and available data to align platform solutions with marketing objectives
• Translate business needs into technical requirements for platform configuration, data schemas, integrations, and customer journeys
• Partner with AEP/CDP Architects and Engineers on XDM schemas, data ingestion, dataset enablement, transformations, event pipelines, and monitoring
• Lead configuration and development of digital marketing campaigns across email, SMS, push, in-app, and other channels
• Manage AJO user roles and permissions
• Oversee development, testing, and deployment work completed by developers
• Support development teams working on platform integrations
• Create and present architecture and technical specification documents
• Serve as day-to-day technical platform SME for internal and client teams
• Oversee system health and lead regular maintenance protocols
• Coordinate workflow and deadlines across simultaneous platform projects and change controls
• Support project estimation and Marketing Technology roadmapping engagements
• Support ongoing platform and schema optimizations
• Direct technical implementation of features as needed
• Contribute to AEP Centers of Excellence, frameworks, accelerators, and reusable delivery assets

Lead Architect – AJO

Backend Engineer

• Serve as the primary platform expert for Adobe Journey Optimizer, advising on architecture, governance, and best practices
• Lead discovery efforts with clients and internal team members to understand business needs and solution requirements
• Develop client business and data knowledge to align platform solutions with marketing objectives
• Translate business needs into technical requirements for platform configuration, data schemas, integrations, and customer journeys
• Partner with AEP/CDP Architects and Engineers on XDM schemas, data ingestion, dataset enablement, transformations, event pipelines, and monitoring
• Lead configuration and development of digital marketing campaigns across email, SMS, push, in-app, and other channels
• Manage AJO user roles and permissions
• Oversee platform development, testing, and deployment
• Support development teams working on platform integrations
• Create and present architecture and technical specification documents
• Serve as day-to-day technical platform SME for internal and client teams
• Oversee system health and lead engineers through maintenance protocols
• Manage workflows, deadlines, and change controls across multiple simultaneous projects
• Support project estimation and Marketing Technology roadmapping engagements
• Support ongoing platform and schema optimizations
• Direct technical implementation of features as needed
• Contribute to AEP Centers of Excellence, frameworks, accelerators, and reusable delivery assets
• Promote and enforce information security practices, including acceptable use, malware protection, and password security
• Identify, assess, and report risks affecting information asset confidentiality, integrity, and availability
• Evaluate data storage, processing, and transmission for GDPR, CCPA, and other privacy compliance
• Integrate data protection throughout the information lifecycle

AJO Platform Architect

Executive Assistant

• Proactively manage a complex, dynamic executive calendar
• Coordinate, align, and prioritize internal and external meetings
• Resolve calendar conflicts and maintain alignment with VB Product & Marketing governance events
• Prepare executive presentation materials, briefs, and agendas for staff meetings, Group Reviews, town halls, and webcasts
• Coordinate content collection across teams for timely preparation and distribution
• Coordinate extensive travel itineraries, flights, hotels, and logistical schedules for the AVP and leadership team
• Manage onsite operations and execution of large meetings, site visits, and team events
• Assist the operations team leader and AVP with special assignments, including headcount accounting, training requirement tracking, and L&D coordination
• Drive organizational readiness