Technical Director, Account Delivery

Bounteous

. Serve as the primary technical relationship for the client's senior technical leadership, with regular on-site presence and executive touchpoints .

Posted 11/5/2026full-timeChicago • Illinois • United StatesLead💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technology delivery with a strong focus on client satisfaction, quality standards, and effective management of distributed teams. Proven ability to lead technical direction, solution design, and account growth in complex delivery environments.

Highest-signal resume keywords

Technology Delivery ManagementClient Satisfaction OwnershipBudget and Margin ManagementMentoring and CoachingAI-Assisted Development Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delivery Quality ManagementArchitecture ReviewTechnical DirectionSolution DesignRisk ControlChange Order ManagementEstimation FundamentalsMulti-Workstream EngagementsDefect/Rework ThresholdsKPI Management

Soft Skills

Excellent CommunicationLeadershipProblem SolvingStakeholder EngagementTeam Accountability

Tools & Technologies

Agent-Orchestrated Development ModelQuality GatesSecurity ControlsImpact Measurement Tools

Industry Keywords

HealthcareHIPAAPHI HandlingRegulated IndustrySystems Integration

About the role

Key responsibilities & impact

Serve as the primary technical relationship for the client's senior technical leadership, with regular on-site presence and executive touchpoints
Own client satisfaction for delivery, proactively gather feedback, surface risks, and close the loop with visible action
Lead resolution of client-facing escalations
Own end-to-end delivery outcomes across all workstreams, including schedule, scope, quality, and release readiness
Set and enforce quality standards, code and architecture review practices, testing and release criteria, and defect/rework thresholds
Run the delivery organization through Technical Delivery Managers, Program/Project Managers, Architects, and Product Managers
Set direction, remove blockers, and hold leaders accountable for outcomes
Own delivery KPIs including on-time delivery, defect escape rate, rework, client satisfaction, and team health
Hold final authority over technical direction, solution design, architecture, and technology choices for the account
Participate in solution design, architecture reviews, and technical deep dives
Resolve technical escalations and disputes in consultation with the architecture practice
Own responsible adoption of the account's agent-orchestrated development model, including tooling, human review, quality gates, security, IP/data controls, and impact measurement
Ensure delivery teams are trained and AI-assisted output meets quality standards
Mentor and coach delivery managers, architects, program/project managers, and product managers
Approve staffing and resourcing changes and manage onshore/offshore coordination across time zones and delivery locations
Share accountability for account margin and budget; manage staffing mix, utilization, and scope change
Partner on change orders, estimates, and SOW management; own the technical basis
Identify expansion opportunities and provide technical shaping to convert them into scoped work
Support renewal and expansion conversations where technical credibility is decisive

Requirements

What you’ll need

12-15 years in technology delivery, including meaningful time as a Delivery Director, Associate Director, Senior Manager, or equivalent at a consultancy, systems integrator, or enterprise technology organization
Strong hands-on technical background in platforms/architectures, with the ability to lead and, when needed, overrule architecture and design decisions credibly
Proven record of owning delivery quality and client outcomes for large, multi-workstream engagements
Experience managing distributed onshore/offshore delivery organizations
Experience managing delivery budget and margin, including SOW, change-order, and estimation fundamentals
Excellent written and verbal communication, with the ability to explain technical decisions and trade offs to both engineers and executives
Demonstrated record of mentoring and developing delivery managers, architects, and project/program managers
Hands-on experience with AI-assisted or agentic development in a delivery setting, including its quality and risk controls
Travel to Client office at least monthly and for other important meetings as they come up
Prior title of Director or Technical Director at a consulting or systems-integration firm
Experience in healthcare or another regulated industry (HIPAA, PHI handling) preferred
Experience operating in an agent-orchestrated delivery model at scale preferred
Track record of account growth driven by delivery credibility preferred

Benefits

Comp & perks

Eligible to participate in Bounteous' Business Development Commission plan
Employment visa sponsorship available for eligible candidates