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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and troubleshooting VMware, Hyper-V, and Azure environments, alongside proficiency in Windows Server, Active Directory, and SQL Server. Capable of delivering secure network solutions and mentoring teams while maintaining high standards of documentation and incident management.
Highest-signal resume keywords
VMware/Hyper-V AdministrationMicrosoft Azure DeploymentWindows Server SupportSQL Server Performance TuningNetwork Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Fabric InstallationWindows-Based Environment TroubleshootingSQL Database AdministrationVirtualization TechnologiesMonitoring Systems
Soft Skills
Problem-SolvingAttention to DetailEffective CommunicationMentoringProactive Approach
Tools & Technologies
Microsoft 365IntuneAzure Site RecoveryVEEAMRubrik
Certifications & Qualifications
CCNACCNP EnterpriseMicrosoft AZ-900VMware Certified ProfessionalITIL Foundation
Industry Keywords
Managed ServicesPublic SectorPrivate SectorChange ManagementDisaster Recovery
Tech Stack
Tools & technologiesAzureCitrixCloudSQLSwitchingVMware
About the role
Key responsibilities & impact- Support, maintain, and troubleshoot on-premises VMware/Hyper-V and cloud-hosted Azure/VMware Cloud network fabrics
- Support and deploy Microsoft Azure, Microsoft 365, Entra ID, Intune, and associated technologies
- Support managed-services customers across the public and private sectors
- Support, maintain, and troubleshoot Windows Server, Active Directory, SQL Server, and Exchange
- Support backup, high-availability, and disaster-recovery solutions including Azure Site Recovery, VEEAM, and Rubrik
- Deliver and assess customer firewall, switching, wireless, network, and security solutions
- Define and implement secure configurations across platforms
- Create statements of work, health checks, knowledge-base articles, and other operational documentation
- Act as technical lead and subject-matter expert for assigned customers; participate in service reviews and improve customer environments
- Serve as technical resource on managed-services customer projects
- Participate in the on-call rota
- Mentor first- and second-line teams
- Handle incidents, major incidents, problems, requests, and changes within contracted SLAs
- Raise and progress requests for change within the change-management process
- Troubleshoot and administer user, networking, infrastructure, hardware, software, and cloud environments
- Produce standard operating procedures, technical manuals, and network architecture diagrams
- Engineer network solutions using physical and virtual hardware on-premises and in public cloud
- Monitor network performance, diagnose issues, and produce root-cause analysis reports
- Assist the Service Desk with end-user troubleshooting and escalated tickets
- Create privileged accounts in line with security standards
- Remediate vulnerabilities and maintain patching and security status
- Write, review, and update networking and infrastructure knowledge articles
- Collaborate with second-line teams, third parties, and wider boxxe technical personnel
- Recommend innovative solutions and drive continuous improvement
- Work a UK-aligned shift pattern covering 08:00–18:00 GMT
Requirements
What you’ll need- Proven working experience installing, configuring, and troubleshooting network fabrics and Windows-based environments
- Experience administering and performance-tuning networks, operating systems, storage devices, and applications including SQL databases
- Working experience with Microsoft Office 365 and Intune
- Solid experience with Microsoft operating systems: Windows 8+ and Windows Server 2019+
- Working experience with virtualization technologies such as VMware, Hyper-V, or Citrix
- Working experience with monitoring systems such as LogicMonitor
- Excellent problem-solving skills and ability to identify and remediate root causes
- Accuracy and attention to detail
- Effective ticket management and documentation skills
- Excellent communication skills with stakeholders of varying technical expertise
- Ability to work under pressure in a fast-moving environment
- Ability to mentor and upskill colleagues across the service desk
- Highly proactive, solution-driven approach with ownership and results focus
- Certifications such as CCNA, CCS-ECore, CCNP Enterprise, Microsoft AZ-900/AZ-104/AZ-305/AZ-500, Citrix Certified Associate, VMware Certified Professional, security-focused certification, or ITIL Foundation are highly desirable
- Experience with automation software is desirable
Benefits
Comp & perks- Equal opportunity employment commitment and non-discrimination policy
- Participation in an on-call rota as required
- UK-aligned shift pattern covering 08:00–18:00 GMT