boxxe

Account Manager

• Grow a portfolio of existing and prospective Police customers
• Execute the Blue Light sales strategy through account, stakeholder and opportunity plans
• Build and maintain trusted relationships with senior stakeholders and influencers across police forces and the wider Blue Light community
• Maintain a strong market presence through customer meetings, sector events, roundtables and relevant forums
• Lead outcome-led discovery and connect customer priorities to measurable benefits
• Articulate boxxe’s technology solutions, professional services and managed services capabilities
• Identify whitespace, create qualified pipeline and manage the end-to-end sales cycle from engagement through bid, negotiation, close and growth
• Maintain account plans covering customer priorities, stakeholders, technology landscape, procurement routes, risks and actions
• Share customer, market and procurement intelligence with the Sales Manager and wider team
• Use vendor activity, sponsorships and sector platforms to create engagement and measurable pipeline
• Collaborate with marketing, vendors, presales, services, bids and tenders, and delivery teams
• Maintain accurate CRM, pipeline and forecast data and deliver revenue and gross profit targets
• Represent boxxe with credibility and integrity in accordance with public-sector procurement, security and ethical standards

Explore Senior Account Manager at boxxe. Review requirements and application details.

Senior Account Manager

Support Engineer

• Support, maintain, and troubleshoot on-premises VMware/Hyper-V and cloud-hosted Azure/VMware Cloud network fabrics
• Support and deploy Microsoft Azure, Microsoft 365, Entra ID, Intune, and associated technologies
• Support managed-services customers across the public and private sectors
• Support, maintain, and troubleshoot Windows Server, Active Directory, SQL Server, and Exchange
• Support backup, high-availability, and disaster-recovery solutions including Azure Site Recovery, VEEAM, and Rubrik
• Deliver and assess customer firewall, switching, wireless, network, and security solutions
• Define and implement secure configurations across platforms
• Create statements of work, health checks, knowledge-base articles, and other operational documentation
• Act as technical lead and subject-matter expert for assigned customers; participate in service reviews and improve customer environments
• Serve as technical resource on managed-services customer projects
• Participate in the on-call rota
• Mentor first- and second-line teams
• Handle incidents, major incidents, problems, requests, and changes within contracted SLAs
• Raise and progress requests for change within the change-management process
• Troubleshoot and administer user, networking, infrastructure, hardware, software, and cloud environments
• Produce standard operating procedures, technical manuals, and network architecture diagrams
• Engineer network solutions using physical and virtual hardware on-premises and in public cloud
• Monitor network performance, diagnose issues, and produce root-cause analysis reports
• Assist the Service Desk with end-user troubleshooting and escalated tickets
• Create privileged accounts in line with security standards
• Remediate vulnerabilities and maintain patching and security status
• Write, review, and update networking and infrastructure knowledge articles
• Collaborate with second-line teams, third parties, and wider boxxe technical personnel
• Recommend innovative solutions and drive continuous improvement
• Work a UK-aligned shift pattern covering 08:00–18:00 GMT

Explore Senior Support Engineer, 3rd Line at boxxe. Review requirements and application details.