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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Retail Operations Management, focusing on performance improvement, compliance, and team development. Proven ability to lead large teams, drive operational excellence, and enhance customer experience while ensuring safety and regulatory adherence.
Highest-signal resume keywords
Retail Operations ManagementTeam Leadership and DevelopmentKPI ManagementSafety ComplianceRelationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ImprovementCost ControlLabor Model OptimizationWaste ManagementSales GrowthOperational StandardsBusiness PerformanceField ManagementMulti-Site ManagementOperational Procedures
Soft Skills
MentoringCoachingCollaborationDecision-MakingAutonomy
Certifications & Qualifications
Higher Education Degree
Industry Keywords
HSSE RequirementsRetail Business ProcessesCustomer ExperienceOperational Change ProgramsCompliance Standards
About the role
Key responsibilities & impact- Manage a portfolio of company-operated sites to deliver performance against HSSE, customer, financial and people measures
- Lead, mentor and develop Site Managers and site teams
- Develop frontline teams across recruitment, onboarding, retention, recognition, training and capability development
- Ensure sites comply with bp operational procedures, policies, HSSE requirements and brand standards
- Drive performance improvements across fuel, convenience and foodservice using KPI management and execution excellence
- Improve site profitability through sales growth, cost control, labor model optimization, waste management and retail asset utilization
- Drive continuous improvement in customer experience, operational standards, compliance and business performance
- Build and maintain a strong safety culture and ensure legal, regulatory and company compliance
- Exercise autonomy, judgement and decision-making across operational, people and business matters
- Manage operational incidents, compliance findings and audit actions
- Build relationships with key partners and collaborate across functions
- Lead implementation of strategic business initiatives and operational change programs
- Report to the Field Operations Manager and work with Operations Support, Commercial, Convenience, Assets, Marketing, People & Culture and other support teams
Requirements
What you’ll need- Higher Education Degree strongly preferred
- Significant Retail Operations experience, including field / multi-site management
- Experience leading, coaching and developing large frontline teams
- Proven track record of delivering safety, financial, operational and people performance
- Broad understanding of Retail business processes and performance drivers
- Experience leading site staff, including labour performance, staff engagement and people processes, in coordination with P&C advisory
- Strong partner and relationship management capability
- Up to 75% travel should be expected
- Employment may be contingent upon local policy requirements, including pre-placement drug screening, medical review of physical fitness, and background checks
Benefits
Comp & perks- Open and inclusive culture
- Great work-life balance
- Learning and development opportunities
- Life and health insurance
- Medical care package
- Flexible working options
- Collaboration spaces in a modern office environment