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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Credit Control and Cash Collection, with strong analytical skills and a focus on compliance with Credit Management and QMS policies. Proven ability to manage customer accounts, resolve disputes, and maintain effective communication with stakeholders.
Highest-signal resume keywords
Credit ControlCash CollectionAnalytical SkillsCustomer ServiceCompliance with QMS Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash CollectionCredit ControlAccount ReconciliationCredit ManagementFinancial Awareness
Soft Skills
Effective Problem-SolvingExcellent CommunicationTime ManagementPrioritizationAdaptability
Industry Keywords
Downstream Credit PolicyCustomer DisputesKPI ManagementContinuous ImprovementHungarian Law Compliance
About the role
Key responsibilities & impact- Manage collection activities for relevant portfolios to ensure trade debtor balances are controlled and compliant with the Downstream Credit Policy
- Maintain regular contact with internal and external stakeholders to achieve periodic goals and targets
- Perform cash collection and monitor customer accounts or assigned portfolios
- Prepare collection reports
- Monitor credit and fraud violations and involve relevant stakeholders within delegated authority
- Reconcile customer accounts
- Adhere to team KPIs
- Resolve customer disputes and issues promptly, following escalation procedures
- Maintain and develop relationships with cross-functional teams including Sales and Customer Service
- Identify strategic or high-risk business customers and issues and take action with stakeholders
- Use communication channels including customer calls and email to resolve issues and perform daily tasks
- Participate in continuous improvement efforts and raise relevant quick wins
- Manage order blocks and review or resolve credit-held deliveries and customer restrictions
- Comply with Credit Management and QMS policies
Requirements
What you’ll need- Previous credit control / cash collection or customer service experience (preferred)
- Any kind of College Degree or Economics (High School) or equivalent experience with relevant language skills
- Ability to deal with sophisticated situations while maintaining the right balance of customer and business focus
- Good level of analytical skills, numeracy and financial awareness
- Effective problem-solving attitude
- Excellent communication skills
- Efficient time management and prioritization skills
- Continuous improvement attitude with an open minded and adaptable work ethic
- Ability to work in shifts
- Compliance with all relevant Credit Management related and QMS policies
- Must comply with Hungarian law restrictions applicable to night-shift employment
Benefits
Comp & perks- Different bonus opportunities based on performance
- Wide range of cafeteria elements
- Life & health insurance
- Medical care package
- Hybrid working arrangement aligned with team arrangements and business needs
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Eligibility to join bp’s Global ShareMatch plan, allowing employees to buy bp shares and receive matching shares, in line with plan rules
- Extended parental leave
- Mother-baby room
- Employee Assistance Program
- Company Recognition Program
- Social communities and networks
- Chill-out and collaboration spaces in Budapest Agora and Szeged offices, including Play Zones, office massage, sport and music equipment