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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational leadership and multi-unit management capabilities, with a focus on financial performance, customer service excellence, and team development. Proficient in analyzing P&L statements and driving continuous improvement across travel centers.
Highest-signal resume keywords
Multi-Unit Leadership ExperienceP&L AnalysisOperational ExcellenceCustomer Service ManagementTalent Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L AnalysisBudget ManagementInventory ManagementFinancial CompetenceOperational StandardsKPI MonitoringNegotiation SkillsAnalytical SkillsService Quality StandardsProcess Adherence
Soft Skills
LeadershipCommunication SkillsCoachingEngagementAccountability
Tools & Technologies
POS SystemsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Certifications & Qualifications
Lead Certification for Managed Restaurant BrandsValid Driver's License
Industry Keywords
Travel CentersRetailHospitalityOperational StandardsIndustry RegulationsCustomer Service PrinciplesCompetitor BenchmarkingContinuous ImprovementTalent AcquisitionSafety Standards
About the role
Key responsibilities & impact- Supervise multiple travel centers within a defined geographic region
- Provide vision, direction, and operational leadership to ensure safe, efficient, and profitable operations
- Lead, coach, and develop General Managers and leadership teams
- Partner with Talent Acquisition to identify, attract, and retain management-level talent
- Assess staffing levels and develop successor pipelines
- Cultivate accountability, engagement, and continuous improvement
- Ensure execution of safety, service quality, site appearance, and operational standards
- Conduct regular and unannounced audits, including inventory counts, cash drawer inspections, safe controls, and discrepancy reconciliation
- Coach General Managers on inventory levels, cash controls, product pricing, and product mix
- Maintain operational knowledge of POS systems and ensure process adherence
- Establish and own district-level goals for people, profit, safety, service, and quality
- Analyze P&L statements, budgets, coverage ratios, and expense reports
- Monitor KPIs and communicate improvement opportunities and insights to the Area Director and truck service leadership
- Ensure locations operate as profitable businesses with cost controls and revenue optimization
- Champion exceptional customer service across all locations
- Coach teams on service principles and resolve customer issues when needed
- Stay current on industry guidelines, regulations, and operational standards
- Complete required lead certification for managed restaurant brands
- Travel regularly within the district, including occasional overnight stays
Requirements
What you’ll need- Residency in Illinois/Indiana
- Bachelor’s degree in a related field or major
- 8+ years of successful multi-unit leadership experience with demonstrated positive results
- Strong negotiation, leadership, and analytical skills
- Deep understanding of gross margin, ROI, inventory turns, and basket size
- Ability to work effectively across departments and manage multiple priorities
- Excellent verbal and written communication skills
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Operational understanding of POS systems
- Strong planning and financial competence, including P&L drivers, budgets, and expense management
- Demonstrated ability to lead through influence, drive performance, and achieve operational excellence
- Complete required lead certification for the majority of restaurant brands managed, minimum of two
- Regular district travel, including occasional overnight stays
- Valid driver’s license
- Preferred: experience in travel centers, retail, hospitality, or related industries
- Preferred: ability to benchmark competitors and stay current with industry trends, technology, and regulatory changes
Benefits
Comp & perks- Select Benefits
- Paid vacation ranging from 120–240 hours per year for full-time employees
- 9 paid holidays per year
- 2 personal choice holidays
- Up to 8 weeks’ paid parental leave for birth or adoption
- Discretionary annual bonus program
- Long-term incentive program
- Retirement benefits including a 401k matching program
- Pension for eligible employees
- Health, vision, and dental insurance
- Life insurance
- Short-Term Disability insurance
- Long-Term Disability insurance
- Flexible working options
- Reasonable accommodation for disabilities