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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational leadership and financial acumen, with expertise in multi-unit management, P&L analysis, and customer service excellence. Proven ability to build high-performing teams and drive performance through effective coaching and strategic planning.
Highest-signal resume keywords
Multi-Unit Leadership ExperienceP&L AnalysisOperational ExcellenceCustomer Service StandardsFinancial Competence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L AnalysisBudget ManagementInventory ManagementOperational ProceduresCategory Performance IndicatorsPOS SystemsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointNegotiation Skills
Soft Skills
LeadershipAnalytical SkillsCommunication SkillsCoachingTeam Building
Certifications & Qualifications
Lead Certification for Restaurant Brands
Industry Keywords
Travel CentersRetailHospitalityOperational StandardsRegulatory Requirements
About the role
Key responsibilities & impact- Supervise multiple travel centers within a defined geographic region
- Provide vision, direction, and operational leadership to ensure locations operate safely, efficiently, and profitably
- Build and sustain high-performing leadership teams across operations, financial performance, personnel development, marketing execution, compliance, and site appearance
- Lead, coach, and develop General Managers and their leadership teams
- Partner with Talent Acquisition to identify, attract, and retain management-level talent
- Assess staffing levels, build leadership capability, and develop successor pipelines
- Ensure consistent execution of safety, service quality, site appearance, and operational procedures
- Conduct regular and unannounced audits, including inventory counts, cash drawer inspections, safe controls, and reconciliation of discrepancies
- Coach General Managers on inventory levels, cash controls, product pricing, and product mix
- Maintain operational knowledge of POS systems and ensure adherence to established processes
- Establish and own district-level goals aligned with company objectives
- Analyze P&L statements, budgets, coverage ratios, and expense reports
- Supervise key performance indicators and communicate insights to the Area Director and truck service leadership
- Ensure each location operates as a profitable, well-run business with strong cost controls and revenue optimization
- Champion exceptional customer service standards and engage directly with customers to resolve issues when needed
- Stay current on industry guidelines, regulatory requirements, and operational standards
- Complete required lead certification for the majority of restaurant brands managed
- Travel regularly within the district, including occasional overnight stays
Requirements
What you’ll need- Residency in Arkansas or Oklahoma
- Bachelor’s degree in a related field or major
- 8+ years of successful multi-unit leadership experience with demonstrated positive results
- Strong negotiation, leadership, and analytical skills
- Deep understanding of category performance indicators such as gross margin, ROI, inventory turns, and basket size
- Ability to work effectively across departments and manage multiple priorities
- Excellent verbal and written communication skills
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Operational understanding of POS systems
- Strong planning and financial competence, including understanding of P&L drivers, budgets, and expense management
- Demonstrated ability to lead through influence, drive performance, and achieve operational excellence
- Experience in travel centers, retail, hospitality, or related industries preferred
- Proven ability to benchmark competitors and stay current with industry trends, technology, and regulatory changes preferred
- Completion of required lead certification for the majority of restaurant brands managed (minimum of two)
- Valid driver’s license
- Ability to travel regularly within the district, including occasional overnight stays; up to 50% travel expected
Benefits
Comp & perks- Flexible working options
- Generous paid parental leave policy
- Excellent retirement benefits
- Reasonable accommodation for individuals with disabilities