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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational leadership and multi-unit management capabilities, with a focus on driving performance, financial competence, and exceptional customer service. Proficient in analyzing P&L statements and managing inventory while ensuring adherence to safety and operational standards.
Highest-signal resume keywords
Multi-Unit Leadership ExperienceP&L AnalysisOperational ExcellenceCustomer Service StandardsPOS Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L AnalysisBudget ManagementInventory ManagementFinancial CompetenceOperational StandardsCategory Performance IndicatorsNegotiation SkillsAnalytical SkillsLeadership DevelopmentContinuous Improvement
Soft Skills
Verbal CommunicationWritten CommunicationCoachingEngagementAccountability
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointPOS Systems
Certifications & Qualifications
Lead Certification
Industry Keywords
Travel CentersRetailHospitalityOperational StandardsRegulatory RequirementsCustomer Issues ResolutionCompetitor BenchmarkingIndustry Trends
About the role
Key responsibilities & impact- Supervise multiple travel centers within a defined geographic region
- Provide vision, direction, and operational leadership to ensure locations operate safely, efficiently, and profitably
- Lead, coach, and develop General Managers and leadership teams across assigned locations
- Partner with Talent Acquisition to identify, attract, and retain management-level talent
- Assess staffing levels, build leadership capability, and develop successor pipelines
- Cultivate accountability, engagement, and continuous improvement
- Ensure execution of safety, service quality, site appearance, and operational standards
- Conduct regular and unannounced audits, including inventory counts, cash drawer inspections, safe controls, and discrepancy reconciliation
- Coach General Managers on inventory levels, cash controls, product pricing, and product mix
- Maintain operational knowledge of POS systems and ensure adherence to established processes
- Establish and own district-level goals related to people, profit, safety, service, and quality
- Analyze P&L statements, budgets, coverage ratios, and expense reports
- Monitor key performance indicators and communicate insights to the Area Director and truck service leadership
- Drive cost controls and revenue optimization
- Champion exceptional customer service standards and resolve customer issues when needed
- Stay current on industry guidelines, regulatory requirements, and operational standards
- Travel regularly within the district, including occasional overnight stays
- Travel up to 75%
Requirements
What you’ll need- Bachelor’s degree in a related field or major
- 8+ years of successful multi-unit leadership experience with demonstrated positive results
- Strong negotiation, leadership, and analytical skills
- Deep understanding of category performance indicators such as gross margin, ROI, inventory turns, and basket size
- Ability to work effectively across departments and manage multiple priorities
- Excellent verbal and written communication skills
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Operational understanding of POS systems
- Strong planning and financial competence, including understanding of P&L drivers, budgets, and expense management
- Demonstrated ability to lead through influence, drive performance, and achieve operational excellence
- Complete required lead certification for the majority of restaurant brands managed (minimum of two)
- Maintain a valid driver’s license
- Residency in Southern California/Arizona required
- Preferred: Associate’s or bachelor’s degree
- Preferred: Experience in travel centers, retail, hospitality, or related industries
- Preferred: Proven ability to benchmark competitors and stay current with industry trends, technology, and regulatory changes
Benefits
Comp & perks- Flexible working options
- Generous paid parental leave policy
- Excellent retirement benefits
- Health insurance
- Vision insurance
- Dental insurance
- Flexible working schedule
- Paid time off policy
- Discretionary annual bonus program
- Long-term incentive program
- Generous 401K matching program
- Reasonable accommodation for individuals with disabilities
