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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in multi-unit franchise management, ensuring compliance with standards and driving performance through effective communication and analytical skills. Proficient in planning, budget management, and enhancing customer experience across franchise locations.
Highest-signal resume keywords
Multi-Unit Leadership ExperienceP&L ManagementMicrosoft Office ProficiencyCustomer Experience EnhancementFranchise Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L ManagementBudget CalculationsAnalytical SkillsSite InspectionsPerformance Monitoring
Soft Skills
Excellent Communication SkillsLeadershipTeam Coordination
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointPOS Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Franchise ManagementCustomer ExperienceSafety StandardsService QualityGovernment Regulations
About the role
Key responsibilities & impact- Support, encourage and assist franchise locations in the designated geographic area
- Provide leadership and hold franchise partners accountable to agreements
- Communicate TA System standards and provide direction to leadership teams
- Drive objectives related to safety, franchise growth, site success, service quality and location appearance
- Support sites in delivering a strong customer experience
- Verify TA System compliance through site inspections, feedback and corrective actions
- Monitor key performance indicators and communicate improvement opportunities to site management and principals
- Assist with construction or remodeling of new franchise locations to ensure compliance with approved plans and TA Petro standards
- Assist in opening ceremonies and recognize excellent service standards and activities
- Coordinate with the TA Petro Franchise Team to support, grow, develop and improve franchise locations
- Perform other responsibilities as assigned
- Travel up to 75%
Requirements
What you’ll need- High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
- 5+ years of experience in a multi-unit leadership role preferred with proven positive results
- Proficient planning and analytical skills, including P&L, coverage ratio, budget and expense report calculations
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint
- Understanding of POS software
- Knowledge of industry best practices, technical procedures, systems, software and government regulations
- Ability to travel, including overnight travel on occasion
- Valid driver's license
Benefits
Comp & perks- Competitive salary and quarterly bonus program
- Medical, dental, vision and life insurance
- 401(k) with a company match
- Paid vacation and holidays
- Tuition reimbursement
- Discounts on technology, travel, food and fuel
- Company-paid training
- Paid vacation of 120–240 hours per year for full-time employees, depending on relevant industry experience
- 9 paid holidays per year
- 2 personal choice holidays
- Up to 8 weeks’ paid parental leave for birth or adoption
- Discretionary annual bonus program
- Long-term incentive program
- Generous retirement benefits, including 401(k) matching and a pension for eligible employees
- Health, vision and dental insurance
- Life, Short-Term Disability and Long-Term Disability insurance
- Flexible working options
- Reasonable accommodation for disabilities
