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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in overseeing franchise operations, ensuring compliance with standards, and driving performance improvements. Proficient in planning, analytical skills, and effective communication to enhance customer experience and franchise growth.
Highest-signal resume keywords
Multi-Unit Leadership ExperiencePlanning And Analytical SkillsMicrosoft Office ProficiencyKnowledge Of Industry Best PracticesValid Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L ManagementBudget CalculationsExpense Report CalculationsCompliance VerificationSite Inspections
Soft Skills
Excellent Verbal CommunicationExcellent Written Communication
Tools & Technologies
POS SoftwareMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Franchise OperationsCustomer ExperienceSafety StandardsService QualityConstruction Compliance
About the role
Key responsibilities & impact- Oversee multiple franchise-owned travel centers within a designated geographic area
- Support, encourage and assist franchise locations
- Provide leadership and hold franchise partners accountable to agreements
- Communicate TA System standards and a clear vision to site leadership
- Drive objectives related to safety, franchise growth, site success, service quality and location appearance
- Support sites in delivering a strong customer experience and following the TA System
- Perform random compliance verification through site inspections, feedback and corrective-action follow-up
- Monitor key performance indicators and communicate improvement opportunities to site management and principals
- Assist with construction or remodeling of new franchise locations to ensure compliance with approved plans and TA Petro standards
- Assist in opening ceremonies and recognize excellent service standards and activities
- Coordinate with the TA Petro Franchise Team to support, grow, develop and improve franchise locations
- Travel up to 75%
Requirements
What you’ll need- High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
- 5+ years of experience in a multi-unit leadership role preferred with proven positive results
- Proficient planning and analytical skills, including P&L, coverage ratio, budget and expense report calculations
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint
- Understanding of POS software
- Knowledge of industry best practices, technical procedures, systems, software and government regulations
- Ability to travel, including overnight travel on occasion
- Valid driver's license
- Ability to perform physical tasks and occasionally lift up to 50 lbs
- Ability to work around outdoor elements, fumes, particles, moving mechanical parts, vibration, dirt, dust, grease, oil, gas and concentrated cleaning solutions
Benefits
Comp & perks- Competitive salary and quarterly bonus program
- Medical, dental, vision and life insurance
- 401(k) with a company match
- Paid vacation and holidays
- Tuition reimbursement
- Discounts on technology, travel, food and fuel
- Company-paid training
- Paid vacation: 120–240 hours per year for full-time employees
- 9 paid holidays per year
- 2 personal choice holidays
- Up to 8 weeks’ paid parental leave
- Discretionary annual bonus program
- Long-term incentive program
- Generous retirement benefits, including 401(k) matching and pension for eligible employees
- Health, vision, dental, life, short-term disability and long-term disability insurance
- Flexible working options
- Reasonable accommodation for disabilities