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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow CSDM and ITSM, with a strong understanding of Service Design principles and ITIL practices. Capable of driving complex incident resolution and collaborating effectively with diverse stakeholders to enhance operational support practices.
Highest-signal resume keywords
ServiceNow CSDMITSMService Design PrinciplesAzure DevOpsBusiness Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowITIL PracticesProcess MappingRequirements ManagementData Analysis
Soft Skills
Strong CommunicationCollaborative SkillsCustomer-Centric ApproachEvidence-Driven Approach
Tools & Technologies
AzureVisio
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
Service Configuration ManagementOperational Support PracticesTechnology ProjectsMajor Incident ResolutionService Catalogue
Tech Stack
Tools & technologiesAzureITSMServiceNow
About the role
Key responsibilities & impact- Drive resolution of complex incidents and Major Incidents within the bp EV business
- Lead creation of service design, implementation and documentation artefacts and outputs
- Visualise and break down complex services and processes
- Publish an up-to-date, accessible service catalogue aligned with Technology Support service offerings
- Own the service configuration management framework and oversee new or changing configuration
- Conduct periodic reviews of service designs for fitness, best-practice alignment and business value
- Present analysis, dashboards and strategic insights to leadership
- Support continual improvement across operational support practices
- Participate in Technology projects to ensure IT Service Management representation
- Collaborate with technology, finance, operations, regional business and third-party stakeholders
Requirements
What you’ll need- Proven experience in ServiceNow CSDM and ITSM
- Understanding of ITIL Practices; Foundation certification optional
- Knowledge of Service Design principles
- Experience using Service Management, Azure DevOps and process mapping tools (ServiceNow, Azure and Visio)
- Business analysis including requirements management
- Strong communication and collaborative skills
- Customer-centric approach
- Evidence and data-driven approach
- AI forward thinking
- Up to 10% travel should be expected
- Role is not eligible for relocation assistance
- Employment may be contingent upon local policy requirements, including drug screening, medical review and background checks
Benefits
Comp & perks- Flexible working options
- Generous paid parental leave policy
- Excellent retirement benefits
- Reasonable accommodation for individuals with disabilities
- Global exposure and continuous learning opportunities
- Personal growth and development opportunities