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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in retail operations management, focusing on customer satisfaction, compliance, and financial performance. Proven ability to lead, coach, and develop teams while driving change and continuous improvement across multiple locations.
Highest-signal resume keywords
Retail Operations ManagementTeam LeadershipChange ManagementFinancial Data InterpretationCoaching and Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer-Focused DeliveryOperational Standards ComplianceData AnalysisPerformance ReportingProject Management
Soft Skills
Communication SkillsInfluencing SkillsMotivational LeadershipFlexibilityContinuous Improvement Mindset
Industry Keywords
FMCG ExperienceRoadside Retail KnowledgeField Support ExperienceRetail ExcellenceEmergency Management
About the role
Key responsibilities & impact- Support consistent execution and delivery of best-in-class retail operations across approximately 60 company-owned sites
- Provide expertise, support, coaching, and leadership across safety, customer-focused operational standards, compliance, financial controls, and commerciality
- Work with field leaders to support and coach store managers and teams
- Flex between training, coaching, supporting, and leading to improve ways of working
- Use data and insights to identify priorities, opportunities, and trends and convert them into actions through tools, reporting, and communication
- Support safe, profitable, and customer-focused operations while helping lead change and growth
- Build store manager capability through coaching, guidance, and training
- Encourage willingness, learning, and continuous improvement
- Communicate and implement new processes, projects, and activities consistently across stores and the field
- Collaborate with store managers, field leaders, the wider retail operations team, and business partners
- Support stores beyond the designated area when required, including ownership of specific projects or activities
- Lead and manage through change
- Assist in emergency or critical situations
- Carry out other reasonable duties as required by the business
Requirements
What you’ll need- Proven track record of customer-focused delivery and development, ideally including team leadership
- Previous retail experience, preferably in a fast-paced convenience or FMCG environment
- Ability to lead, coach, motivate, and inspire others
- Commercial awareness and ability to interpret financial and performance data into clear actions
- Experience leading or supporting change initiatives
- Self-motivated and passionate about retail excellence
- Communication and influencing skills across field, central teams, leaders, and store teams
- Knowledge of the roadside retail industry (desirable)
- Experience leading a retail store team (desirable)
- Previous experience in a field support or coaching role (desirable)
- Flexibility and regular travel across London North, London South, and South is compulsory
- Up to 100% travel should be expected
- May be subject to pre-placement drug screening, medical review of physical fitness, and background checks depending on the role
Benefits
Comp & perks- Flexible working options
- Generous paid parental leave policy
- Excellent retirement benefits
- Reasonable accommodation for individuals with disabilities
- Equal opportunity and diversity-focused workplace