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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing and maintaining IT systems, including POS systems and network infrastructure, while ensuring compliance and alignment with business expectations. Proficient in troubleshooting and providing exceptional customer service in fast-paced environments.
Highest-signal resume keywords
Installation Of Network InfrastructureCompTIA A+ CertificationMicrosoft Office 365 SupportExperience With POS SystemsAbility To Read Wiring Schematics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Low-Voltage Cabling InstallationBasic Computer SkillsNetworking SkillsData Infrastructure SkillsWindows Server KnowledgeActive Directory ManagementPowerShell ScriptingTechnical Documentation DevelopmentCybersecurity PracticesBuilding Images
Soft Skills
Professional CommunicationCustomer ServiceAbility To Work IndependentlyFlexibility In Schedule
Tools & Technologies
Microsoft Office ToolsServiceNowJiraBeyondTrust Remote Control SoftwareIntuneSCCM
Certifications & Qualifications
CompTIA Network+ CertificationCompTIA Security+ Certification
Industry Keywords
Retail Technology SolutionsConvenience Store EnvironmentsPayment Processing TechnologiesEMVP2PE
Tech Stack
Tools & technologiesAzureCyber SecurityServiceNow
About the role
Key responsibilities & impact- Deliver technology solutions across bp’s retail network
- Partner with Technology and Business stakeholders
- Perform on-site installation and removal of systems at Travel Center Sites
- Install network infrastructure, POS systems, low-voltage cabling, PCs, servers, printers, and other devices
- Ensure solutions are properly installed, production-ready, compliant, and aligned with business expectations
- Troubleshoot issues and maintain IT equipment
- Provide exceptional customer service in a fast-paced onsite environment
- Validate requirements and ensure alignment with business expectations
- Travel primarily to site locations to perform installations and provide business support
- Work daily on-site at the Technology Service Center in Knoxville, Tennessee, and travel to sites as needed
- Work in office, warehouse, and site environments, performing activities such as sitting, typing, standing, walking, bending, climbing, kneeling, crouching, crawling, and lifting
Requirements
What you’ll need- Associate Degree or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 6–8 years of experience supporting complex end user technologies
- CompTIA A+, Network+, and Security+ certifications preferred
- Ability to read wiring schematics and blueprints
- Ability to safely use power tools
- Ability to work on-site with little or no supervision
- Professional communication with technical and nontechnical personnel
- Ability to install and maintain low-voltage cabling
- Basic computer, networking, and data infrastructure skills
- Reliable transportation for travel to office, airport, and job sites
- Experience with Microsoft Office tools, including Excel, Word, and Visio
- Experience supporting PCs, laptops, Microsoft Office 365, and printers while following established guidelines
- Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software, and ServiceNow is preferred
- Knowledge of building images and scripting is desired
- Experience with retail, convenience store, fueling, restaurant POS systems and environments is desired
- Knowledge of payment processing technologies, including credit cards, gift cards, EMV, and P2PE is desired
- Ability to develop and write technical documentation is desired
- Experience with ticketing systems such as ServiceNow and Jira is desired
- Knowledge of endpoint management tools such as Intune and SCCM is desired
- Basic understanding of cybersecurity practices
- Must have Real ID or passport for rental cars and domestic air travel
- Flexible schedule, including early/late flights and work hours, and possible weekend work/travel
- Must be available to travel on short notice
- May require flexible hours or on-call support depending on business needs
- Ability to lift and/or move objects weighing 10 to 40 lbs.
Benefits
Comp & perks- Reasonable accommodation for individuals with disabilities
- Equal opportunity employment
- Potential pre-placement drug screening, medical review of physical fitness, and background checks depending on role
- No relocation assistance (role is not eligible for relocation)