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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading commercial performance initiatives, driving revenue growth, and optimizing complex portfolios across multiple channels. Proven ability to translate enterprise strategies into actionable plans while fostering high-performing teams and cross-functional collaboration.
Highest-signal resume keywords
Commercial StrategyRevenue GrowthCustomer EngagementPerformance ManagementCross-Functional Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial Performance ManagementLoyalty Program OptimizationPayments Portfolio ManagementCustomer Insights AnalysisMarket Intelligence UtilizationP&L ManagementBusiness TransformationOmnichannel Customer Journey DevelopmentForecasting and Metric FrameworksChange Management
Soft Skills
Team BuildingCollaborationAccountabilityInnovationCommunication
Industry Keywords
ConsumerRetailConvenienceMobilityHospitalityFinancial ServicesMulti-Site OperationsStrategic PartnershipsCustomer Relationship ManagementGrowth Programs
About the role
Key responsibilities & impact- Lead the end-to-end commercial performance agenda for US Convenience & Mobility
- Drive sustainable revenue growth, customer engagement, market share expansion, and profitability across key commercial portfolios and strategic growth platforms
- Own and optimize consumer card, fleet, strategic partnerships, loyalty, and payments portfolios
- Oversee commercial performance across multiple revenue streams and customer segments
- Translate enterprise strategy into actionable commercial initiatives, performance targets, governance, and intervention plans
- Use advanced analytics, customer insights, and market intelligence to identify growth opportunities and performance gaps
- Drive initiatives improving customer acquisition, retention, frequency, spend, and profitability
- Lead cross-functional collaboration across operations, merchandising, marketing, digital, loyalty, pricing, finance, technology, and customer experience
- Own organizational engagement, social/site activation, and communications strategy
- Influence investment decisions and resource allocation to increase commercial returns and enterprise value
- Lead competitive positioning, innovation, commercial transformation, and enterprise growth initiatives
- Provide executive-level performance insights, strategic recommendations, and action plans to the USCM CEO and leadership team
- Build and develop high-performing teams and foster accountability, collaboration, inclusivity, innovation, and continuous improvement
- Report to the USCM CEO
Requirements
What you’ll need- Minimum of 10+ years in commercial strategy, business performance, customer growth, marketing, loyalty, retail, payments, partnerships, or related commercial functions within large-scale consumer, retail, convenience, fuel, mobility, hospitality, financial services, or multi-site operating environments
- Proven success leading commercial performance across multi-channels with direct accountability for revenue growth, profitability, market share expansion, customer engagement, and value creation across multiple channels, brands, and customer segments
- Demonstrated experience managing and optimizing complex commercial portfolios, including loyalty, payments, consumer financial products, fleet, strategic partnerships, and growth programs, with responsibility for significant P&L or gross margin contribution
- Deep expertise in developing and delivering enterprise-wide commercial strategies that translate business objectives into measurable performance outcomes
- Track record of leading large-scale, cross-functional initiatives involving operations, marketing, merchandising, digital, finance, technology, customer experience, pricing, and commercial organizations
- Experience leading business transformation, commercial optimization, or enterprise growth programs within highly complex, matrixed organizations, including governance, change management, capability development, and performance management frameworks
- Strong understanding of customer engagement ecosystems, including loyalty, CRM, payments, partnerships, personalization, and omnichannel customer journeys
- Proven ability to establish and oversee performance management processes, including metric frameworks, forecasting, intervention planning, operating rhythms, and accountability mechanisms
- Experience managing strategic external relationships, including commercial partners, financial institutions, technology providers, payment networks, loyalty partners, and growth-oriented alliances
- Demonstrated success building, leading, and developing high-performing teams
- Up to 25% travel should be expected
- Employment may be contingent upon drug screening, medical review, and background checks
Benefits
Comp & perks- Flexible working options
- Paid parental leave of up to 8 weeks for birth or adoption
- Paid vacation of 120–240 hours per year for full-time employees, depending on relevant industry experience
- 9 paid holidays per year
- 2 personal choice holidays
- Discretionary annual bonus program
- Long-term incentive program
- Retirement benefits including a 401(k) matching program
- Pension for eligible employees
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Short-Term Disability insurance
- Long-Term Disability insurance
- Relocation assistance within country
- US Benefits – Select