Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
B

Customer Success Manager

BPOD

. Manage a small portfolio of strategic enterprise accounts end to end, including onboarding, adoption, renewal, and expansion .

Posted 9/28/2026contractMexico City • MexicoSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic enterprise accounts with a focus on customer success, retention, and expansion. Proficient in building executive relationships and delivering measurable business outcomes while supporting clients in both English and Spanish.

Highest-signal resume keywords
Customer Success ManagementStrategic Account ManagementRetention And Expansion Targets (GRR / NRR)C-Level Stakeholder EngagementBilingual (Spanish And English)

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product KnowledgeOnboardingAdoptionRenewalExpansionGovernance CadenceRisk ManagementForecastingTechnical ConfigurationUsage Tracking
Soft Skills
Executive PresenceRelationship BuildingCommunicationProblem SolvingLeadership
Tools & Technologies
Customer Success Platform
Industry Keywords
Enterprise AccountsIT FieldLATAM MarketSales Background

About the role

Key responsibilities & impact
  • Manage a small portfolio of strategic enterprise accounts end to end, including onboarding, adoption, renewal, and expansion
  • Build and maintain executive Success Plans with measurable business outcomes in the CS platform
  • Run executive governance cadence, including QBRs, EBRs, goal tracking, and roadmap alignment
  • Map and develop relationships with C-level sponsors, champions, and technical decision makers
  • Serve as the customer's first technical point of contact for product questions, configuration guidance, and feature enablement
  • Track product usage and adoption signals to recommend improvements and activate risk or expansion playbooks
  • Own GRR for the portfolio and drive NRR through adoption-led expansion opportunities
  • Deliver a reliable renewal and expansion forecast with Q+2 visibility
  • Detect risks early and lead recovery plans, involving the executive sponsor when required
  • Represent the voice of the customer to the vendor's Product organization
  • Support clients from LATAM

Requirements

What you’ll need
  • Minimum of 8 years of experience in the Customer Success field, managing strategic or enterprise accounts
  • Mandatory and proven experience in the IT field
  • Hands-on product knowledge at administrator level
  • Proven ownership of retention and expansion targets (GRR / NRR)
  • Executive presence and experience engaging C-level stakeholders
  • Advanced Spanish level required
  • Advanced English level required
  • Sales background desirable
  • Portuguese is a nice to have

Benefits

Comp & perks
  • Professional development support
  • Support for team members' growth and progression within the organization
  • Inclusion and diversity environment
  • Trust-, closeness-, teamwork-, and respect-grounded relationships