BPOD

Account Manager

• Drive sales across the full product portfolio within key mid-sized and large customers
• Grow revenue and expand market share
• Develop sales strategies and execute plans to meet established quotas
• Build relationships with decision-makers at current and target clients
• Respond to requests for information, project quotations, and pricing quotations
• Conduct sales presentations and resolve client concerns in a timely and amicable manner
• Participate in product shows, utility-sponsored events, and industry associations
• Present in-depth reports to the sales director and other stakeholders
• Perform other duties as assigned

Customer Success Manager

• Manage a small portfolio of strategic enterprise accounts end to end, including onboarding, adoption, renewal, and expansion
• Build and maintain executive Success Plans with measurable business outcomes in the CS platform
• Run executive governance cadence, including QBRs, EBRs, goal tracking, and roadmap alignment
• Map and develop relationships with C-level sponsors, champions, and technical decision makers
• Serve as the customer's first technical point of contact for product questions, configuration guidance, and feature enablement
• Track product usage and adoption signals to recommend improvements and activate risk or expansion playbooks
• Own GRR for the portfolio and drive NRR through adoption-led expansion opportunities
• Deliver a reliable renewal and expansion forecast with Q+2 visibility
• Detect risks early and lead recovery plans, involving the executive sponsor when required
• Represent the voice of the customer to the vendor's Product organization
• Support clients from LATAM