FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Support new customers in implementing and utilizing the solution effectively to maximize value and achieve early success
- Serve as the primary point of contact, building trust and developing a deep understanding of customer needs and business objectives
- Monitor success metrics, solution usage, and progress toward achieving customer business goals
- Identify potential churn risks and proactively implement strategies to increase customer satisfaction and reduce attrition
- Identify upselling and cross-selling opportunities in partnership with sales teams to drive business expansion
Requirements
What you’ll need- Bachelor's degree in Business Administration, Marketing, Communications, Information Technology, or a related field
- Proven experience in Customer Success, Account Management, Customer Experience, Sales, or a related customer-facing role
- Strong relationship-building and stakeholder management skills
- Ability to understand customer business objectives and align solutions to achieve desired outcomes
- Experience managing customer onboarding, adoption, retention, and renewal processes
- Strong analytical skills, with the ability to interpret customer data, usage metrics, and KPIs
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Experience working with CRM platforms such as Salesforce, HubSpot, or similar tools
- Collaborative mindset with the ability to work cross-functionally across Sales, Product, Support, and Marketing teams
- Knowledge of SaaS, cloud technologies, or technology solutions (preferred, depending on the industry)
- Fluency in English is required
Benefits
Comp & perks- Professional development support
- Support for team member growth and progression within the organization
- Inclusive and diverse workplace
- Teamwork- and respect-focused work environment