Support Specialist

Brainlab

. Independently perform installations, maintenance, and repairs of Brainlab systems such as Loop X and Airo at hospitals and clinical sites .

Posted 9/29/2026full-timeRemote • Bucharest • RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in the installation, maintenance, and repair of Brainlab systems, with strong technical support capabilities in the healthcare sector. Proficient in troubleshooting, diagnostics, and fostering customer relationships while ensuring compliance with quality standards.

Highest-signal resume keywords

Electrical Engineering DegreeTechnical Support ExperienceX-Ray Systems KnowledgeIT and Networking SkillsBilingual Communication in English and German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation of Brainlab SystemsMaintenance and Repair of Medical EquipmentTroubleshooting SkillsDiagnostics and UpgradesProactive Service Checks

Soft Skills

Strong Relationship BuildingSolution-Oriented Working StyleExcellent Communication Skills

Tools & Technologies

MS OfficeSalesforce

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Healthcare SectorClinical SupportUser OnboardingQuality Standards

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Independently perform installations, maintenance, and repairs of Brainlab systems such as Loop X and Airo at hospitals and clinical sites
Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
Conduct diagnostics, upgrades, and proactive service checks
Act as a trusted technical advisor for customers, fostering strong relationships and long-term satisfaction
Coordinate setup, testing, and user onboarding for product launches
Document all service activities accurately and in compliance with quality standards
Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience

Requirements

What you’ll need

Degree in electrical engineering, electronics, mechatronics, or similar
Ideally first experience in technical support, preferably in the healthcare sector
Familiar with X-ray systems and/or scanner technology (a plus)
Strong IT, networking, and troubleshooting skills
Independent, structured, and solution-oriented working style
Excellent communication skills in English and German
High willingness to travel national (up to 80%), with the possibility of occasional international assignments
Confident use of MS Office; Salesforce knowledge is an advantage
Valid driver’s license

Benefits

Comp & perks

Company car, cell phone, laptop - also for private use
Flexible working hours as well as homeoffice
Comprehensive training and continuing education opportunities
A mutually-supportive, international team
Meaningful work with a lasting impact on medical technology