Brainlab

Customer Support

• Independently perform installations, maintenance, and repairs of Brainlab systems such as Loop X and Airo at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Conduct diagnostics, upgrades, and proactive service checks
• Act as a trusted technical advisor for customers, fostering strong relationships and long-term satisfaction
• Coordinate setup, testing, and user onboarding for product launches
• Document all service activities accurately and in compliance with quality standards
• Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience

Support Specialist

• Install radiotherapy and radiosurgery systems for customers in the region, Spain, partly Portugal and other European countries
• Provide after-sales service for radiotherapy and radiosurgery systems, including diagnosis, service, maintenance and repairs
• Act as the technical Brainlab representative to customers by communicating efficiently, understanding problems and responding appropriately
• Conduct routine calibrations and preventive maintenance services
• Familiarize customers, such as physicist teams, with Brainlab products
• Provide full service satisfaction to clients

Support Specialist – Radiotherapy

• Independently perform installations, maintenance, and repairs of Brainlab systems such as Loop X and Airo at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Conduct diagnostics, upgrades, and proactive service checks to ensure optimal device functionality
• Act as a trusted technical advisor for customers, fostering strong relationships and long-term satisfaction
• Support product launches by coordinating setup, testing, and user onboarding
• Document all service activities accurately and in compliance with quality standards
• Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience

Support Specialist, Imaging Systems

• Install new Brainlab devices and software in hospitals
• Install software and hardware upgrades
• Perform maintenance and inspection of systems/devices, including Electrical Safety Tests, within specified timeframes
• Perform troubleshooting independently
• Repair systems/devices and minimize downtime
• Complete installation or service assignments quickly and efficiently
• Plan, organize, and implement service assignments independently according to Support Manager directives
• Perform mandatory administrative tasks accurately
• Document performed services according to Brainlab policies
• Provide ideas and innovation to improve current products and provide sustainable input for continued engineering
• Keep customers updated regarding open requests, maintain customer relationships, and deliver high-level customer service
• Maintain effective communication between customers, colleagues, and superiors
• Work independently from a home office as part of the technical customer support team

• Install radiotherapy and radiosurgery systems for customers in the region, Spain, partly Portugal and other European countries
• Provide after-sales service, including diagnosis, service, maintenance and repairs
• Act as the technical Brainlab face to customers by communicating efficiently and responding appropriately to problems
• Conduct routine calibrations and preventive maintenance services
• Familiarize physicist teams with Brainlab products; dedicated trainer team performs further customer training
• Provide full service satisfaction to clients

Support Specialist – Radiotherapy, RT

• Independently perform installations, maintenance, and repairs of Brainlab systems such as Loop X and Airo at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Conduct diagnostics, upgrades, and proactive service checks to ensure optimal device functionality
• Act as a trusted technical advisor for customers and foster strong relationships and long-term satisfaction
• Support product launches by coordinating setup, testing, and user onboarding
• Document all service activities accurately and in compliance with quality standards
• Collaborate with sales, engineering, and clinical support teams to ensure seamless customer service