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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support for medical technology, with a strong focus on troubleshooting, system diagnostics, and customer relationship management. Proficient in IT systems and networking, with a commitment to quality standards and effective communication in both French and English.
Highest-signal resume keywords
Technical Support ExperienceX-Ray Imaging Systems KnowledgeIT Systems and Networking ProficiencyStrong Customer FocusFluent in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem DiagnosticsPreventive MaintenanceSoftware UpgradesHardware UpgradesAnalytical SkillsProblem-Solving SkillsRadiation Protection KnowledgeTechnical SupportMechatronics
Soft Skills
Excellent Communication SkillsCustomer Relationship ManagementIndependent WorkStructured ApproachSolution-Oriented Mindset
Tools & Technologies
Microsoft OfficeSalesforceLoop-X System
Certifications & Qualifications
Valid Driver's License
Industry Keywords
HealthcareMedical TechnologyClinical SupportService ActivitiesQuality Standards
Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites
- Provide professional technical support both on-site and remotely, guiding users through system operation and troubleshooting
- Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks
- Build strong, long-term customer relationships as a trusted technical advisor
- Complete service activities efficiently, accurately and according to Brainlab quality standards and procedures
- Document installations, maintenance, repairs and other service interventions
- Collaborate with Sales, R&D, Clinical Support and other internal teams
- Share technical feedback and contribute ideas to improve products, services and processes
- Manage home office days independently
Requirements
What you’ll need- Degree in Electrical Engineering, Electronics, Mechatronics, or similar
- Initial professional experience in technical support, ideally within the healthcare or medical technology sector
- Experience with X-ray imaging systems and/or scanner technology is a plus
- Special knowledge in radiation protection is an advantage
- Strong knowledge of IT, computer systems, networking and technical troubleshooting
- Excellent analytical, troubleshooting and problem-solving skills
- Independent, structured and solution-oriented approach to work
- Strong customer focus and excellent communication skills in French and English, both written and spoken
- Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments
- Confident user of Microsoft Office; Salesforce experience is an advantage
- Valid driver's license is required
Benefits
Comp & perks- Company car, smartphone, laptop - also for private use
- Flexible working hours as well as home office, Monday to Friday
- Comprehensive training and continuing education opportunities
- Well-structured onboarding program to ensure a smooth and successful start
- Regular team events