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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and system diagnostics within the healthcare sector, with strong analytical and problem-solving skills. Proficient in building customer relationships and providing effective communication in both Spanish and English.
Highest-signal resume keywords
Degree In Electrical EngineeringTechnical Support ExperienceX-Ray Imaging Systems KnowledgeIT And Networking ProficiencyBilingual Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System DiagnosticsTroubleshootingPreventive MaintenanceSoftware UpgradesHardware UpgradesRadiation Protection KnowledgeAnalytical SkillsProblem-Solving Skills
Soft Skills
Customer FocusIndependent WorkStructured ApproachSolution-Oriented Mindset
Tools & Technologies
Microsoft OfficeSalesforce
Certifications & Qualifications
Valid Driver's License
Industry Keywords
HealthcareMedical TechnologyTechnical SupportClinical SitesService Activities
Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites
- Provide professional technical support on-site and remotely, guiding users through system operation and troubleshooting
- Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks
- Advise customers and build strong, long-term relationships through expertise, reliability and service
- Complete service activities efficiently, accurately and according to Brainlab quality standards and procedures
- Document installations, maintenance, repairs and other service interventions
- Collaborate with Sales, R&D, Clinical Support and other internal teams
- Share technical feedback and contribute ideas to improve products, services and processes
- Manage home office days independently
Requirements
What you’ll need- Degree in Electrical Engineering, Electronics, Mechatronics, or similar
- Initial professional experience in technical support, ideally within the healthcare or medical technology sector
- Experience with X-ray imaging systems and/or scanner technology is a plus
- Special knowledge in radiation protection is an advantage
- Strong knowledge of IT, computer systems, networking and technical troubleshooting
- Excellent analytical, troubleshooting and problem-solving skills
- Independent, structured and solution-oriented approach to work
- Strong customer focus and excellent communication skills in Spanish and English, both written and spoken
- Willingness to travel up to 80% in your region, including overnight stays and occasional international assignments
- Confident user of Microsoft Office; Salesforce experience is an advantage
- Valid driver's license is required
- CV must be submitted in English
- Include first available start date and desired salary in application
Benefits
Comp & perks- Supportive and collaborative international team
- Meaningful work with a lasting impact on medical technology
- Company car, smartphone, laptop - also for private use
- Flexible working hours as well as home office, Monday to Friday
- Comprehensive training and continuing education opportunities
- Well-structured onboarding program to ensure a smooth and successful start
- Regular team events