Support Specialist, Imaging Systems

Brainlab

. Install new Brainlab devices and software in hospitals .

Posted 9/22/2026full-timeRemote • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing and maintaining Brainlab devices and software, with a strong focus on customer service and effective communication. Proficient in troubleshooting and problem-solving within technical support roles, particularly in healthcare settings.

Highest-signal resume keywords

Technical Degree In Electrical EngineeringExperience In Technical Support RoleTroubleshooting And Problem Solving SkillsExcellent Communication Skills In English And SpanishKnowledge Of Computer And Network Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation Of Brainlab DevicesMaintenance And Inspection Of SystemsElectrical Safety TestsRepair Of Systems And DevicesX-Ray Imaging Systems ExperienceAnalytical SkillsTime Management Skills

Soft Skills

Customer Oriented PersonalityAbility To Prioritize TasksFlexibility And Willingness To TravelAbility To Work Independently And In Teams

Tools & Technologies

MS OfficeSalesforce.com (CRM)

Certifications & Qualifications

Valid Driving License

Industry Keywords

Healthcare CompanyTechnical SupportMechatronicsElectronics

Tech Stack

Tools & technologies

RaySFDC

About the role

Key responsibilities & impact

Install new Brainlab devices and software in hospitals
Install software and hardware upgrades
Perform maintenance and inspection of systems/devices, including Electrical Safety Tests, within specified timeframes
Perform troubleshooting independently
Repair systems/devices and minimize downtime
Complete installation or service assignments quickly and efficiently
Plan, organize, and implement service assignments independently according to Support Manager directives
Perform mandatory administrative tasks accurately
Document performed services according to Brainlab policies
Provide ideas and innovation to improve current products and provide sustainable input for continued engineering
Keep customers updated regarding open requests, maintain customer relationships, and deliver high-level customer service
Maintain effective communication between customers, colleagues, and superiors
Work independently from a home office as part of the technical customer support team

Requirements

What you’ll need

Technical degree in electrical engineering, electronics, mechatronics or similar
Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider
Experience in the field of X-ray imaging systems or scanners is a plus
Good knowledge in the area of computer and network technologies
Strong analytical, troubleshooting, and problem solving skills
Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
Excellent organization and time management skills, ability to manage several work streams simultaneously
Ability to work well individually and in a team environment
High flexibility and willingness to travel internationally up to 80% of the time
Excellent communication skills in English and Spanish
Basic MS Office knowledge
Salesforce.com (CRM) knowledge is a plus
Necessary to possess a valid driving license

Benefits

Comp & perks

Company car, cell phone, laptop - also for private use
Flexible working hours as well as homeoffice
Comprehensive training and continuing education opportunities
Meaningful work with a lasting impact on medical technology
A mutually-supportive, international team