Support Specialist, Imaging Systems

Brainlab

. Independently perform installations, maintenance, and repairs of Brainlab systems such as Loop X and Airo at hospitals and clinical sites .

Posted 9/22/2026full-timeRemote • Marseille • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in the installation, maintenance, and repair of Brainlab systems, with strong technical support capabilities in the healthcare sector. Proficient in troubleshooting, diagnostics, and fostering customer relationships while ensuring compliance with quality standards.

Highest-signal resume keywords

Electrical Engineering DegreeTechnical Support ExperienceX-Ray Systems KnowledgeIT and Networking SkillsBilingual Communication in English and French

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Installation of Brainlab SystemsMaintenance and Repair of Medical DevicesTroubleshooting SkillsDiagnostics and UpgradesProactive Service Checks

Soft Skills

Independent Working StyleStructured Problem SolvingCustomer Relationship ManagementStrong Communication Skills

Tools & Technologies

MS OfficeSalesforce

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Healthcare SectorClinical SupportProduct Launch CoordinationUser OnboardingQuality Standards Compliance

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Independently perform installations, maintenance, and repairs of Brainlab systems such as Loop X and Airo at hospitals and clinical sites
Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
Conduct diagnostics, upgrades, and proactive service checks to ensure optimal device functionality
Act as a trusted technical advisor for customers and foster strong relationships and long-term satisfaction
Support product launches by coordinating setup, testing, and user onboarding
Document all service activities accurately and in compliance with quality standards
Collaborate with sales, engineering, and clinical support teams to ensure seamless customer service

Requirements

What you’ll need

Degree in electrical engineering, electronics, mechatronics, or similar
Ideally first experience in technical support, preferably in the healthcare sector
Familiar with X-ray systems and/or scanner technology (a plus)
Strong IT, networking, and troubleshooting skills
Independent, structured, and solution-oriented working style
Excellent communication skills in English and French
High willingness to travel national (up to 80%), with the possibility of occasional international assignments
Confident use of MS Office; Salesforce knowledge is an advantage
Valid driver’s license

Benefits

Comp & perks

Company car, cell phone, laptop - also for private use
Flexible working hours as well as homeoffice
Comprehensive training and continuing education opportunities
A mutually-supportive, international team
Meaningful work with a lasting impact on medical technology