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Field Capability & Performance Manager
Brand Momentum. Act as the agency’s primary capability partner and an extension of RBH’s Commercial Capability Development team .
About the role
Key responsibilities & impact- Act as the agency’s primary capability partner and an extension of RBH’s Commercial Capability Development team
- Align with RBH stakeholders on business priorities, learning standards, approved messaging, and field performance needs
- Conduct ongoing training needs analyses across Retail Sales Experts, Team Leads, and Field Managers
- Develop and execute a rolling 12-month national capability roadmap
- Build and maintain expert knowledge of RBH brands, products, consumer programs, retail standards, systems, policies, and commercial priorities
- Facilitate approved brand, product, program, operational, and capability training independently in English and French
- Design instructor-led sessions, virtual learning, workshops, simulations, role plays, job aids, facilitator guides, e-learning briefs, knowledge checks, and reinforcement tools
- Adapt client-approved materials while preserving approved messaging, legal requirements, and brand standards
- Build, source, or manage external learning solutions and training partners
- Deliver virtual and in-person training across Canada
- Own the learning component of new-hire onboarding and accelerate time to proficiency through practice, assessment, certification, coaching, and reinforcement
- Develop Field Managers and Team Leads as leaders and performance coaches
- Create leadership programs, coaching tools, observation guides, and manager routines
- Provide in-field coaching through ride-alongs, store visits, and field observations
- Monitor productivity and execution indicators and identify capability-related barriers
- Measure learning effectiveness through completion, assessment results, time to proficiency, field observation, coaching follow-through, and business outcomes
- Maintain a bilingual learning library with version control, approval status, translation quality, and retirement of outdated materials
- Coordinate calendars, invitations, materials, attendance, assessments, completion records, and follow-up actions across Canadian time zones
- Provide regular insights and recommendations to agency leadership and RBH CCD
Requirements
What you’ll need- Fluency in English and French, written and spoken
- 5+ years of experience in learning and development, sales enablement, field capability, retail training, field operations, or a related discipline
- Ownership of a national capability program is preferred
- Experience conducting needs analyses and translating findings into annual learning strategies, curricula, and targeted interventions
- Capability in instructional design, content development, adult learning, facilitation, coaching, and evaluation of learning effectiveness
- Experience coaching frontline employees and developing managers as leaders and performance coaches
- Strong commercial orientation and ability to connect learning to productivity, execution quality, customer experience, and business outcomes
- Ability to build subject matter expertise quickly and operate with independence, judgment, and accountability
- Strong stakeholder management skills in a client-agency or cross-functional environment
- Proficiency in PowerPoint, Teams, Excel, and shared document platforms
- Learning management system experience is an asset
- Experience supporting a national workforce; regulated retail experience is an asset
- Post-secondary education in Adult Education, Learning and Development, Business, Human Resources, Communications, or a related field, or equivalent experience
- Ability to travel nationally, spend regular time in the field, work across Canadian time zones, and maintain an agreed recurring presence at the client office
Benefits
Comp & perks- Extended health and dental benefits
- Collaborative environment with exposure to learning strategy, commercial operations, coaching, and employee development
- High-impact national role with direct influence on field capability, leadership quality, and business performance
- Opportunity to work closely with agency leadership and RBH’s CCD team
- Responsible, flexible work environment
- Diversity and inclusion commitment
- Accommodations available for persons with disabilities to the extent required by law