Brand Momentum

Manager

• Act as the agency’s primary capability partner and an extension of RBH’s Commercial Capability Development team
• Align with RBH stakeholders on business priorities, learning standards, approved messaging, and field performance needs
• Conduct ongoing training needs analyses across Retail Sales Experts, Team Leads, and Field Managers
• Develop and execute a rolling 12-month national capability roadmap
• Build and maintain expert knowledge of RBH brands, products, consumer programs, retail standards, systems, policies, and commercial priorities
• Facilitate approved brand, product, program, operational, and capability training independently in English and French
• Design instructor-led sessions, virtual learning, workshops, simulations, role plays, job aids, facilitator guides, e-learning briefs, knowledge checks, and reinforcement tools
• Adapt client-approved materials while preserving approved messaging, legal requirements, and brand standards
• Build, source, or manage external learning solutions and training partners
• Deliver virtual and in-person training across Canada
• Own the learning component of new-hire onboarding and accelerate time to proficiency through practice, assessment, certification, coaching, and reinforcement
• Develop Field Managers and Team Leads as leaders and performance coaches
• Create leadership programs, coaching tools, observation guides, and manager routines
• Provide in-field coaching through ride-alongs, store visits, and field observations
• Monitor productivity and execution indicators and identify capability-related barriers
• Measure learning effectiveness through completion, assessment results, time to proficiency, field observation, coaching follow-through, and business outcomes
• Maintain a bilingual learning library with version control, approval status, translation quality, and retirement of outdated materials
• Coordinate calendars, invitations, materials, attendance, assessments, completion records, and follow-up actions across Canadian time zones
• Provide regular insights and recommendations to agency leadership and RBH CCD

Explore Field Capability & Performance Manager at Brand Momentum. Review requirements and application details.

Open roles

Field Capability & Performance Manager