Operations & Training Manager, Bilingual – English, French

Brand Momentum

. Deliver bilingual virtual and in-person training .

Posted 10/27/2026full-timeMississauga • CanadaMid-LevelSenior💰 CA$78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in bilingual training delivery and development of learning materials, with a strong focus on aligning training initiatives to business results. Proven ability to assess training needs, monitor effectiveness, and support a national workforce in a regulated retail environment.

Highest-signal resume keywords

Bilingual Training DeliveryLearning Material DevelopmentCoaching And FeedbackTraining Needs AssessmentPresentation And Facilitation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentLearning And DevelopmentSales EnablementRetail TrainingField OperationsOrganizational SkillsProduct Knowledge ReinforcementPerformance MonitoringNational Learning Plan DevelopmentTraining Effectiveness Assessment

Soft Skills

Strong Communication SkillsCoaching SkillsFacilitation SkillsAdaptabilityLeadership Skills

Tools & Technologies

PowerPointExcelMicrosoft TeamsShared Document Platforms

Industry Keywords

Bilingual TrainingRetail EnvironmentOnboardingField LeadershipTraining Effectiveness

About the role

Key responsibilities & impact

Deliver bilingual virtual and in-person training
Support new-hire onboarding
Reinforce product knowledge, program requirements, and operational procedures
Adapt existing materials into presentations, job aids, and short learning modules
Develop new learning resources when needed
Identify skill and knowledge gaps and develop a national learning plan aligned with business priorities
Support Field Managers and Team Leads in strengthening coaching, feedback, and leadership skills
Conduct store visits and ride-alongs to observe performance, provide coaching, and reinforce learning
Monitor training effectiveness and field performance
Identify improvement opportunities and work with field leaders to address gaps
Identify and coordinate external training providers when additional expertise is needed
Manage training schedules, attendance, assessments, and follow-ups across Canada
Partner with RBH Commercial Capability Development and agency leadership to communicate updates, share insights, and ensure consistent execution
Maintain current bilingual training materials and reinforce approved client requirements and field procedures

Requirements

What you’ll need

Fluency in English and French, written and spoken
5+ years of experience in training, learning and development, sales enablement, retail training, or field operations
Experience delivering training, developing learning materials, and assessing training needs
Strong presentation, facilitation, coaching, and communication skills
Experience developing frontline employees, Team Leads, or managers
Ability to connect training initiatives to productivity and business results
Strong organizational skills and the ability to manage multiple priorities
Proficiency in PowerPoint, Excel, Microsoft Teams, and shared document platforms
Experience supporting a national workforce or working in a regulated retail environment is an asset
Post-secondary education in Business, Human Resources, Adult Education, or a related field, or equivalent experience
Willingness to travel nationally and work across Canadian time zones

Benefits

Comp & perks

Opportunities for professional growth and development
Extended health and dental benefits
Flexible work environment
Accommodations are available for persons with disabilities to the extent required by law