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Collections Assistant
Brasil TecPar. Conduct outbound and inbound collections by phone, WhatsApp, email, and internal systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting collections through various communication channels, negotiating payment agreements, and monitoring customer interactions. Proficient in utilizing CRM systems and Microsoft Office to manage accounts and achieve recovery targets.
Highest-signal resume keywords
Collections ExperienceCustomer ServiceCRM ProficiencyMicrosoft Office KnowledgeNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsPayment AgreementsCustomer Record ManagementDelinquency MonitoringAccount Processing
Soft Skills
CommunicationNegotiationProblem-Solving
Tools & Technologies
CRMZendesk
Industry Keywords
Recovery TargetsPerformance IndicatorsDelinquency Recovery RatesChurn Reduction
About the role
Key responsibilities & impact- Conduct outbound and inbound collections by phone, WhatsApp, email, and internal systems
- Negotiate outstanding debts and formalize payment agreements
- Issue payment slips and monitor payments
- Update customer records and log interactions in systems such as CRM/Zendesk
- Monitor delinquency and aging reports
- Process account blocks and unblocks in accordance with company policy
- Support the retention of delinquent customers
- Meet recovery targets and performance indicators, including variable incentive compensation (RVI), efficiency, and productivity
- Monitor delinquency recovery rates, agreement volume, broken payment promises, average handling time (AHT), daily productivity, and churn reduction due to delinquency
Requirements
What you’ll need- High school diploma
- Customer service experience preferred
- Proficiency with computers and the internet
- Basic knowledge of Microsoft Office
- Previous collections experience is a plus
- People with disabilities (PwD) and/or rehabilitated workers are welcome to apply
Benefits
Comp & perks- RVI – Incentive-based variable compensation
- Profit Sharing and Results Program (PLR)
- Childcare assistance
- Life insurance
- Meal/food allowance
- Transportation allowance
- Mobility assistance
- Unimed health insurance
- Dental insurance
- Gym membership discounts (TotalPass)
- C4Life
- Discounted internet and mobile phone plans