N1 Customer Service and Support Assistant, Telecom

Brasil TecPar

. Provide inbound N1 customer service and technical support via phone, chat, and email to B2B and Premium customers, including executive and corporate clients in Alphaville .

Posted 10/14/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing N1 customer service and technical support, with a focus on telecommunications and connectivity issues. Capable of effective communication with corporate clients and managing technical incidents while ensuring compliance with service agreements.

Highest-signal resume keywords

N1 Customer ServiceTechnical SupportTelecommunications KnowledgeConflict Resolution SkillsB2B Customer Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Networking KnowledgeInternet ProficiencyWi-Fi UnderstandingTelecommunications SkillsTechnical Incident Resolution

Soft Skills

Excellent Verbal CommunicationImpeccable Writing SkillsEmotional IntelligenceEmpathyProactivity

Industry Keywords

B2B SupportCorporate ClientsHigh-Profile CustomersTechnical TrainingCustomer Relationship Development

About the role

Key responsibilities & impact

Provide inbound N1 customer service and technical support via phone, chat, and email to B2B and Premium customers, including executive and corporate clients in Alphaville
Identify, record, and resolve technical connectivity and telecommunications incidents
Escalate complex tickets to N2/N3 or field teams, providing clear and detailed reports
Ensure compliance with response and resolution times agreed upon with corporate customers
Participate in technical training, process training, and customer relationship development programs

Requirements

What you’ll need

High school diploma
Currently pursuing a higher education degree in Networking, Information Technology, Business Administration, or a related field is a plus
Basic to intermediate knowledge of computer networks, the internet, Wi-Fi, and telecommunications
Excellent verbal communication, impeccable writing skills, and the ability to communicate effectively with corporate and high-profile customers, including C-level executives and managers
Quiet work environment suitable for remote work
Own suitable computer
Stable, high-speed internet connection
Proactivity, emotional intelligence, empathy, and strong conflict-resolution skills
Previous experience providing N1 support in telecommunications, internet service providers, or IT is a plus
Experience supporting B2B corporate accounts or VIP/Premium customers is a plus
Availability to work from 5:00 p.m. to 11:10 p.m. on a 6-on/1-off schedule

Benefits

Comp & perks

Flexible Benefits Package
Health Insurance
Dental Insurance
Meal Voucher
Food Voucher
Mobility Benefit
RVI (Incentive Variable Compensation)
Profit-Sharing and Results Bonus
TotalPass: Exclusive discounts at gyms and fitness studios
Childcare Assistance
Life Insurance
C4Life: Program focused on comprehensive health and well-being
Exclusive discounts on internet and mobile phone services, where available