Associate Director – Accelerator Operations

Braven

. Own core tools and processes end-to-end and ensure operational readiness before launch of Braven’s career-readiness, credit-bearing Accelerator course .

Posted 10/8/2026full-timeUnited StatesSenior💰 $59,500 - $74,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management, program delivery, and process ownership, with a strong focus on training, adoption, and data-driven decision-making. Proficient in utilizing workflow systems and AI tools to enhance efficiency and effectiveness across multiple operational domains.

Highest-signal resume keywords

Product OwnershipOperational ManagementTraining and Change ManagementData Evaluation and ImprovementWorkflow Systems Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DesignQuality AssuranceData IntegrityOperational ReadinessAdoption TrackingRisk MitigationSystems AnalysisDocumentationAI Tool UtilizationProgram Management

Soft Skills

Personal OrganizationProblem SolvingInfluencing Without AuthorityBuilding Strong CulturesCollaboration

Tools & Technologies

JiraSalesforceAsanaClaudeGeminiSlack

Certifications & Qualifications

Bachelor's Degree or Equivalent Experience

Industry Keywords

Operational SystemsProgram Delivery OperationsStudent ExperienceComplianceKnowledge Management

About the role

Key responsibilities & impact

Own core tools and processes end-to-end and ensure operational readiness before launch of Braven’s career-readiness, credit-bearing Accelerator course
Set domain strategy by designing systems one to two semesters in advance
Manage rollout plans, train regional teammates, and hold readiness gate authority
Oversee one to three operational domains across academic operations, program delivery operations, student experience and compliance, or operational systems and knowledge management
Serve as product owner for domain tools, processes, and protocols
Consider opportunities to use AI to improve workflow efficiency and effectiveness
Partner with cross-functional teams to translate roadmap decisions into operational builds
Roll out tools and processes with adoption plans, site support contacts, and post-launch check-ins
Train and enable site execution teams through documentation, training, and wraparound support
Track adoption against an 80% fidelity standard and address adoption barriers
Define launch readiness criteria, assess readiness, and make rollout recommendations
Surface operational risks, drive high-stakes issues to resolution, and document risk classification and mitigation
Gather qualitative and quantitative data through audits, QA checks, user feedback, and adoption and fidelity data
Pressure-test systems for scalability and identify improvement opportunities
Maintain current Standard Operating Procedures in Confluence

Requirements

What you’ll need

Bachelor's degree or equivalent experience
4-6 years of relevant professional experience in operations, program management, systems or data administration, or a closely related field
Experience owning a tool, system, or process end-to-end as a product owner designing it, launching it, and remaining accountable for outcomes
Demonstrated success driving adoption of a new tool or process across a distributed group of users, including training and change management
Ability to manage multiple concurrent work streams with excellent personal organization and follow-through in a fast-paced, ever-changing environment
Track record of using qualitative and quantitative data to evaluate processes and identify improvements
Comfort making and holding a defensible “not ready” call with evidence
Functional expertise in process and QA design, data integrity, and documentation
Fluency in workflow systems such as Jira, Salesforce, Asana, Claude, Gemini, and Slack
Fluency using AI tools to reduce manual work in operational workflows, or clear appetite to build that capability
Ability to solve moderately complex and ambiguous problems with a systems lens
Ability to lead laterally and influence peers and senior stakeholders across functions without direct authority
Demonstrated commitment to building strong and welcoming cultures that help develop others
Exemplification of Braven’s core values
Experience informing belief in Braven’s mission and preparing the candidate to work with or for Braven’s student Fellow population
Ability to work in-person in Atlanta, Chicago, New York City, or Newark 3 days per week
Access to internet
Availability for occasional evening and weekend support, approximately 10 times per year
Availability for occasional travel, approximately 2-3 weeks per year
Authorized to work in the U.S.
Braven does not offer employment visa sponsorship

Benefits

Comp & perks

Discretionary time off in addition to org-wide holidays and 2 week-long shutdowns in July and December (minimum of 19 days per year)
$25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
Match of 401K contribution up to 5% of base annual salary
Coverage of 85% of health insurance premium for employee and dependents
12 weeks of paid parental leave
One-month paid sabbatical after 4 years on staff
Monthly $75 reimbursement for cell phone or internet
Access to funding for continued career development